Dr. Alok 'Dr. K' Kanodia

Yeah.

What does building trust mean?

Yeah, I think it's it's cool how it's so interesting because I mean, I would agree like 100 percent that the kind of I think this is such a huge mistake that people make.

So this concept of underappreciated or overappreciated.

if I had to distill it down to one thing, it is communicating in a language that people are receptive to.

So I've never thought about it like building trust, but recognizing that in order to build trust, different people need a different type of information.

So are we focused on metrics and KPIs?

Are we focused on, like you said, a simple two to three sentences?

Like what are the higher-ups going to respond to?

Or is it going to be more of like a narrative kind of like, you know, like so...

And depending on what you default to, it may not match with what people are looking for, which in turn means that even though you're doing a lot of work, it's not viewed that way.

And on the flip side, if you're like very, very numbers focused and someone else is like two to three,

sentence focused, you give your 15 minute presentation on numbers and then they get to talking and then like the CEO is like, does anyone else have anything to add?

And then someone steps up and offers their two or three sentences.

Suddenly that's the language that the CEO understands.

That's what they sort of respond to.

And it's such a great insight.

Like I hear that over and over and over again.

And especially like the career oriented coaching that we do, like this kind of stuff comes up a lot where people aren't taught

this stuff right they're like oh i have this product this is this is just the way that i think this is the way that i'm presenting it and that doesn't necessarily land properly or well enough um so that's so so fascinating um this is like you it's like kind of your job as a person inside on the product team to know to understand to like get the intel on how each stakeholder