Dr. Andrew Newberg

So those nonverbal behaviors when the other person can't see you are even more important. If you're looking down to take some notes, it's good to tell the other person that on video, because in person they could see you're taking notes and that's good. But on video, they can't, they might just think you're checking your smartphone.

So being overly explicit in situations that are ambiguous is really key. And then there's this idea of communication frequency is really useful. So if you're debating between one two-hour video call or a series of shorter 15-minute ones, having those shorter ones are better. And this relates to this idea of showing that you're engaged.

So being overly explicit in situations that are ambiguous is really key. And then there's this idea of communication frequency is really useful. So if you're debating between one two-hour video call or a series of shorter 15-minute ones, having those shorter ones are better. And this relates to this idea of showing that you're engaged.

So being overly explicit in situations that are ambiguous is really key. And then there's this idea of communication frequency is really useful. So if you're debating between one two-hour video call or a series of shorter 15-minute ones, having those shorter ones are better. And this relates to this idea of showing that you're engaged.

Someone who sends a short email or instant message or Slack message each day as opposed to someone who sends a long one on Fridays to their boss is going to seem like someone who's working each day, even though the amount of communication is the same. And when it relates to friendships, sending just a text every so often can be a lot more valuable than having one long video call every few months.

Someone who sends a short email or instant message or Slack message each day as opposed to someone who sends a long one on Fridays to their boss is going to seem like someone who's working each day, even though the amount of communication is the same. And when it relates to friendships, sending just a text every so often can be a lot more valuable than having one long video call every few months.

Someone who sends a short email or instant message or Slack message each day as opposed to someone who sends a long one on Fridays to their boss is going to seem like someone who's working each day, even though the amount of communication is the same. And when it relates to friendships, sending just a text every so often can be a lot more valuable than having one long video call every few months.

Because you're maintaining that relationship. You're showing you're frequently thinking about them. You're showing you frequently care. So in many cases, it's more about the frequency as opposed to the length or the absolute richness when it comes to really creating and maintaining strong relationships.

Because you're maintaining that relationship. You're showing you're frequently thinking about them. You're showing you frequently care. So in many cases, it's more about the frequency as opposed to the length or the absolute richness when it comes to really creating and maintaining strong relationships.

Because you're maintaining that relationship. You're showing you're frequently thinking about them. You're showing you frequently care. So in many cases, it's more about the frequency as opposed to the length or the absolute richness when it comes to really creating and maintaining strong relationships.

So from the perspective of leaders, it's important to model these things top down, to model the behaviors you want to see and show that you trust other people, that you care about them.

So from the perspective of leaders, it's important to model these things top down, to model the behaviors you want to see and show that you trust other people, that you care about them.

So from the perspective of leaders, it's important to model these things top down, to model the behaviors you want to see and show that you trust other people, that you care about them.

and for this advice i like to think about the question that i'm always asked and that is should you use emojis to use exclamation marks what's the right kind of communication style to use in workplace interactions and the answer that i generally recommend based on this research is that emojis can be good or bad exclamation marks can be good or bad but there's two things you should do one

and for this advice i like to think about the question that i'm always asked and that is should you use emojis to use exclamation marks what's the right kind of communication style to use in workplace interactions and the answer that i generally recommend based on this research is that emojis can be good or bad exclamation marks can be good or bad but there's two things you should do one

and for this advice i like to think about the question that i'm always asked and that is should you use emojis to use exclamation marks what's the right kind of communication style to use in workplace interactions and the answer that i generally recommend based on this research is that emojis can be good or bad exclamation marks can be good or bad but there's two things you should do one

Text-based communication seems more negative than it is in many cases. There's this negativity amplification that happens over email, especially when we're talking about from people high in power to low in power. I remember there was a research study I did where I was interviewing both managers and their subordinates about communication.

Text-based communication seems more negative than it is in many cases. There's this negativity amplification that happens over email, especially when we're talking about from people high in power to low in power. I remember there was a research study I did where I was interviewing both managers and their subordinates about communication.

Text-based communication seems more negative than it is in many cases. There's this negativity amplification that happens over email, especially when we're talking about from people high in power to low in power. I remember there was a research study I did where I was interviewing both managers and their subordinates about communication.

And there was this one pair where I actually, they both brought up the same email that had happened recently, but from two very different perspectives. The manager said, I wanted to soften the blow of this communication. So I said, great job on this, but I think we can continue to improve it. And then they had a little emoticon. And they thought they did a great job on it.