Dr. Andrew Newberg

You'd want to remove that ambiguity really in those contexts to avoid those kinds of misinterpretations.

You'd want to remove that ambiguity really in those contexts to avoid those kinds of misinterpretations.

You'd want to remove that ambiguity really in those contexts to avoid those kinds of misinterpretations.

One of the examples I love to use when I'm training executives or students is to have one person tap out a song on a desk. And then you ask them, okay, tapping that song, what do you think the odds are that someone else will be able to correctly guess that song? And there's actually a research study on this.

One of the examples I love to use when I'm training executives or students is to have one person tap out a song on a desk. And then you ask them, okay, tapping that song, what do you think the odds are that someone else will be able to correctly guess that song? And there's actually a research study on this.

One of the examples I love to use when I'm training executives or students is to have one person tap out a song on a desk. And then you ask them, okay, tapping that song, what do you think the odds are that someone else will be able to correctly guess that song? And there's actually a research study on this.

When you tap out a song, most of us think, oh, yeah, there's a really good chance someone else will guess this. But in reality, only a miniscule percentage of people correctly guess those songs. The reason is that when we're tapping out a song, we hear the music in our head as we're tapping it, but the other person doesn't hear that music. And that's the same thing when it comes to email.

When you tap out a song, most of us think, oh, yeah, there's a really good chance someone else will guess this. But in reality, only a miniscule percentage of people correctly guess those songs. The reason is that when we're tapping out a song, we hear the music in our head as we're tapping it, but the other person doesn't hear that music. And that's the same thing when it comes to email.

When you tap out a song, most of us think, oh, yeah, there's a really good chance someone else will guess this. But in reality, only a miniscule percentage of people correctly guess those songs. The reason is that when we're tapping out a song, we hear the music in our head as we're tapping it, but the other person doesn't hear that music. And that's the same thing when it comes to email.

When we're writing an email, we hear the motion in our head, so it's clear. Whereas the person on the other side is coming from a different set of information and assumptions, and they hear a different emotion when they're reading it. So what these researchers found was a good solution is when you write a text-based communication,

When we're writing an email, we hear the motion in our head, so it's clear. Whereas the person on the other side is coming from a different set of information and assumptions, and they hear a different emotion when they're reading it. So what these researchers found was a good solution is when you write a text-based communication,

When we're writing an email, we hear the motion in our head, so it's clear. Whereas the person on the other side is coming from a different set of information and assumptions, and they hear a different emotion when they're reading it. So what these researchers found was a good solution is when you write a text-based communication,

Take that message and read it in the exact opposite tone as you intend. So if it's a sarcastic message, read it as serious. If it's a serious message, read it as sarcastic. And when people do that, they suddenly are much less overconfident about how clear their message is. When they do that, they're like, oh, wait, that sounds reasonable too when I read it in a different tone.

Take that message and read it in the exact opposite tone as you intend. So if it's a sarcastic message, read it as serious. If it's a serious message, read it as sarcastic. And when people do that, they suddenly are much less overconfident about how clear their message is. When they do that, they're like, oh, wait, that sounds reasonable too when I read it in a different tone.

Take that message and read it in the exact opposite tone as you intend. So if it's a sarcastic message, read it as serious. If it's a serious message, read it as sarcastic. And when people do that, they suddenly are much less overconfident about how clear their message is. When they do that, they're like, oh, wait, that sounds reasonable too when I read it in a different tone.

So taking that little step can really help you to engage in the kind of perspective taking that can prevent those misinterpretations in the first place by realizing our message may not be as clear to others as it is to us.

So taking that little step can really help you to engage in the kind of perspective taking that can prevent those misinterpretations in the first place by realizing our message may not be as clear to others as it is to us.

So taking that little step can really help you to engage in the kind of perspective taking that can prevent those misinterpretations in the first place by realizing our message may not be as clear to others as it is to us.

So the example with Uber in the book, I talk about how Uber was running into a whole bunch of problems because their culture was known as, at the time, misogynistic. There were claims from female employees about harassment and being mistreated. And at the same time, Uber Twitter account, or shortly thereafter, Uber Twitter account from India actually tweeted

So the example with Uber in the book, I talk about how Uber was running into a whole bunch of problems because their culture was known as, at the time, misogynistic. There were claims from female employees about harassment and being mistreated. And at the same time, Uber Twitter account, or shortly thereafter, Uber Twitter account from India actually tweeted