Dr. Andrew Newberg

One of the other recommendations I give in the book is to have a conversation amongst your team about communication practices to make the implicit more explicit. There's some really interesting studies on the email urgency bias. And that is the idea that when someone sent you an email, you tend to think that it needs a quicker response than they actually do.

One of the other recommendations I give in the book is to have a conversation amongst your team about communication practices to make the implicit more explicit. There's some really interesting studies on the email urgency bias. And that is the idea that when someone sent you an email, you tend to think that it needs a quicker response than they actually do.

One of the other recommendations I give in the book is to have a conversation amongst your team about communication practices to make the implicit more explicit. There's some really interesting studies on the email urgency bias. And that is the idea that when someone sent you an email, you tend to think that it needs a quicker response than they actually do.

So, John, if you sent me an email, I'd say, okay, this is someone who has a really important podcast. They want a response from me ASAP. But in reality, on your end, you're probably like, I'm busy. I don't care if he gets back to me in the next three days. But the problem with that is because recipients think a response is needed much more quickly, that creates a whole lot of stress on their part.

So, John, if you sent me an email, I'd say, okay, this is someone who has a really important podcast. They want a response from me ASAP. But in reality, on your end, you're probably like, I'm busy. I don't care if he gets back to me in the next three days. But the problem with that is because recipients think a response is needed much more quickly, that creates a whole lot of stress on their part.

So, John, if you sent me an email, I'd say, okay, this is someone who has a really important podcast. They want a response from me ASAP. But in reality, on your end, you're probably like, I'm busy. I don't care if he gets back to me in the next three days. But the problem with that is because recipients think a response is needed much more quickly, that creates a whole lot of stress on their part.

They feel this need to constantly check their messages. And that can really worsen culture because even when they're at home, they're checking their phones and everything else. So the way to get around this is to have conversations, explicit ones. Okay, how quickly should we respond to emails? How quickly do we expect a response? How quickly should we respond to instant messages or Slack messages?

They feel this need to constantly check their messages. And that can really worsen culture because even when they're at home, they're checking their phones and everything else. So the way to get around this is to have conversations, explicit ones. Okay, how quickly should we respond to emails? How quickly do we expect a response? How quickly should we respond to instant messages or Slack messages?

They feel this need to constantly check their messages. And that can really worsen culture because even when they're at home, they're checking their phones and everything else. So the way to get around this is to have conversations, explicit ones. Okay, how quickly should we respond to emails? How quickly do we expect a response? How quickly should we respond to instant messages or Slack messages?

Well, what if there's an emergency? What's the best way to get in touch with each other? Should it be text message? Should it be putting an urgent tag or something else?

Well, what if there's an emergency? What's the best way to get in touch with each other? Should it be text message? Should it be putting an urgent tag or something else?

Well, what if there's an emergency? What's the best way to get in touch with each other? Should it be text message? Should it be putting an urgent tag or something else?

And by doing that, you allow people better ability to, A, focus during the day because they're not constantly checking their messages, and B, to disconnect more at night so they can come back to work recovered and happier in the process. So really making sure to not rely on assumptions and actually come together as a team and figure out, well, what works for us?

And by doing that, you allow people better ability to, A, focus during the day because they're not constantly checking their messages, and B, to disconnect more at night so they can come back to work recovered and happier in the process. So really making sure to not rely on assumptions and actually come together as a team and figure out, well, what works for us?

And by doing that, you allow people better ability to, A, focus during the day because they're not constantly checking their messages, and B, to disconnect more at night so they can come back to work recovered and happier in the process. So really making sure to not rely on assumptions and actually come together as a team and figure out, well, what works for us?

What's best for us is one of the best things you can do to improve your communication culture.

What's best for us is one of the best things you can do to improve your communication culture.

What's best for us is one of the best things you can do to improve your communication culture.

In my view, there will always be value in the human component of communication. so we think about ai there's often ways that someone might be able to tell you're using ai whether that's because you're using it to write an email for you or you're reading off a script during a video call or whatever else so these examples may be the ai uses a word you don't normally use like proficient

In my view, there will always be value in the human component of communication. so we think about ai there's often ways that someone might be able to tell you're using ai whether that's because you're using it to write an email for you or you're reading off a script during a video call or whatever else so these examples may be the ai uses a word you don't normally use like proficient