Dr. Louise Newson

And as a general practitioner, I mean, I was at the same practice for 20 years now.

So that really gave me a feel for what it's like to get to know the families.

But you can see it's generational as well.

And since I left the NHS, things have got even harder.

It's so reactive.

Whereas we know if we can invest, not money-wise, but invest with education, with the right tools for our patients, it can just transform their future content.

When I went into private medicine, I made this unwritten rule to myself, and I still do it, that I wouldn't do anything different clinically than I've done in NHS.

But the one thing that I do do differently is I have time, like you say.

Yeah.

And actually, you know, that time is such a luxury.

But actually to have that time means that we don't have this cycle of people coming back so much.

So actually, you know, if I spend three or four times the time that I would spend as a 10 minute appointment in general practice, but actually that's probably worth two hours of them coming back and forth, you know, multiple times for those 10 minutes.

And I think it's a really important model because I feel very strongly as a doctor that I'm the patient's advocate.

Yes.

And you're not arrogant at all.

Whereas, I don't want to talk out of turn, but there are quite a few doctors that are arrogant and they want to be in control of their patients and

You know, when I was at medical school in the 80s and 90s, it was very unidirectional because there was no internet.

There was very little information available for patients.

So they would be handed their prescription and really asked no questions.

I'm the doctor, I'm in control.