Dr. Louise Newson

It's really hard, isn't it?

Because we've been trained in probably a similar way.

We've been trained to diagnose a disease, think about the treatment pathway, but it's almost waiting for the accident to happen, isn't it?

And, you know, I'm sure you have as well.

I've worked in some really busy jobs in really deprived area where you just feel like you're firefighting the whole time.

You're just personally trying to get through that shift, especially working in hospital.

But also for the patient, you're literally just going from one disaster to the other.

And if you work in a hospital long enough, you'll see the people coming back and back and back.

And it is that cycle of, you know, someone's maybe got an asthma attack, then they have a chest infection, then they maybe have a clot or then they have osteoporosis.

You know, you just see it in families, don't you?

And as a general practitioner, I mean, I was at the same practice for 20 years now.

So that really gave me a feel for what it's like to get to know the families.

But you can see it's generational as well.

And since I left the NHS, things have got even harder.

It's so reactive.

Whereas we know if we can invest, not money-wise, but invest with education, with the right tools for our patients, it can just transform their future content.

When I went into private medicine, I made this unwritten rule to myself, and I still do it, that I wouldn't do anything different clinically than I've done in NHS.

But the one thing that I do do differently is I have time, like you say.

Yeah.

And actually, you know, that time is such a luxury.