Dr. Zach Mercurio

And feeling heard comes from knowing that true voice, the meaning behind the words is invited out and explored. And to explore that means that we have to be attuned to people's feelings. We have to name feelings. We have to go beneath the surface. We have to check whether our perceptions are right with the person. And it's both an art. I think Picasso said the true art is loving people.

And feeling heard comes from knowing that true voice, the meaning behind the words is invited out and explored. And to explore that means that we have to be attuned to people's feelings. We have to name feelings. We have to go beneath the surface. We have to check whether our perceptions are right with the person. And it's both an art. I think Picasso said the true art is loving people.

It's a skill and it's also an art, but it has to be practiced. And what I worry about is that kids in school, for example, aren't getting the social reps, the social repetitions to practice these things. And so when they go into the organizational world, which I work in organizations, because that's where the people are.

It's a skill and it's also an art, but it has to be practiced. And what I worry about is that kids in school, for example, aren't getting the social reps, the social repetitions to practice these things. And so when they go into the organizational world, which I work in organizations, because that's where the people are.

It's a skill and it's also an art, but it has to be practiced. And what I worry about is that kids in school, for example, aren't getting the social reps, the social repetitions to practice these things. And so when they go into the organizational world, which I work in organizations, because that's where the people are.

When they go to the organizational world, they're also not getting the skills and yet now add on AI that's eclipsing our operational and technical skills. And what do we have left? We have left the skills to see, hear, value, and understand the people around us.

When they go to the organizational world, they're also not getting the skills and yet now add on AI that's eclipsing our operational and technical skills. And what do we have left? We have left the skills to see, hear, value, and understand the people around us.

When they go to the organizational world, they're also not getting the skills and yet now add on AI that's eclipsing our operational and technical skills. And what do we have left? We have left the skills to see, hear, value, and understand the people around us.

So I really believe that this requires a re-skilling and I think organizations have to take it seriously and may have to fill the gap in what we're seeing in our educational system.

So I really believe that this requires a re-skilling and I think organizations have to take it seriously and may have to fill the gap in what we're seeing in our educational system.

So I really believe that this requires a re-skilling and I think organizations have to take it seriously and may have to fill the gap in what we're seeing in our educational system.

Yes, that's great. I got to listen to that one.

Yes, that's great. I got to listen to that one.

Yes, that's great. I got to listen to that one.

I think the Ann Arbor High School River Rats, right, were 0-22. They had not won a game. They were literally ranked in ranking systems as the worst high school hockey team in the country. And John writes in his book, great book, Let Them Lead, he writes that they were so proud of how terrible they were, they printed off 0-20 t-shirts and wore them to the school dance. And

I think the Ann Arbor High School River Rats, right, were 0-22. They had not won a game. They were literally ranked in ranking systems as the worst high school hockey team in the country. And John writes in his book, great book, Let Them Lead, he writes that they were so proud of how terrible they were, they printed off 0-20 t-shirts and wore them to the school dance. And

I think the Ann Arbor High School River Rats, right, were 0-22. They had not won a game. They were literally ranked in ranking systems as the worst high school hockey team in the country. And John writes in his book, great book, Let Them Lead, he writes that they were so proud of how terrible they were, they printed off 0-20 t-shirts and wore them to the school dance. And

He got hired from them after an interesting hiring process. He got hired to go turn them around. And he says that the first thing I knew I needed to do was make sure they knew that they mattered to me as people before players. And the first thing he did when he went into the initial meeting is he sent a questionnaire.

He got hired from them after an interesting hiring process. He got hired to go turn them around. And he says that the first thing I knew I needed to do was make sure they knew that they mattered to me as people before players. And the first thing he did when he went into the initial meeting is he sent a questionnaire.

He got hired from them after an interesting hiring process. He got hired to go turn them around. And he says that the first thing I knew I needed to do was make sure they knew that they mattered to me as people before players. And the first thing he did when he went into the initial meeting is he sent a questionnaire.