Drew Ungerman

And that sort of loop, if you will, creating a closed loop of

when you're sick, getting you better, but then also maintaining your health, it's right now way too complex.

And we need to really simplify that for consumers.

To do that, we have to address tough issues like incentives.

But it has been done.

I mean, there have been hospital systems, there have been payers, there have been disruptive organizations from Silicon Valley and beyond that have taken pieces of the health care experience and made it better.

So we know it's achievable.

The challenge really for the system as a whole and all the individual stakeholders leading it is how do we do that at scale and do it consistently each and every time?

And unfortunately, for the healthcare industry, it appears that crises is more the norm than not, right?

I mean, to your point, if we go back to 2019, 2020, of course, COVID-19 hit the world in extraordinary ways.

And it challenged the entire world and certainly challenged the front lines on the healthcare industry.

With that came extraordinary loss, came extraordinary stress, the extraordinary burden in terms of the loss of life, in terms of people just still dealing with long COVID in ways that have fundamentally changed their quality of life.

Many leaders learned how to operate at a metabolic rate that was just much faster than when they were not in that crisis setting.

And so that meant getting people the care they needed at scale more quickly.

That meant greater communication and levels of transparency on what we knew, what we didn't know, and how we were dealing with it.

That inspired more confidence in the health care team, but also in the population as a whole.

That also meant bringing together disparate parts of the system.

So the insurers, the government,

the healthcare providers, the physicians, the clinical caregivers, and frankly, us as a public society, all trying to row in the same direction against a great deal of uncertainty.

And so the pandemic, I think, taught us a lot.