Dustin Van Orman
speaker
125 appearances
1 recordings
1 series
first heard May 2025
last heard May 2025
Dustin Van Orman’s voice in public audio — every appearance, attributed to the second.
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Appearances
Yeah, good question. We need to open our doors. We need to show people the, I mean, the trades are fun. Do people realize this is fun or do they think they need to go to college? That's the reality is society has trained people to believe that college is where you need to go and you need to get that education.
But the reality is not all of us want to go to school and sit in a classroom and learn what they want us to learn. We want to get out and experience life. We want to go experience a career of our choice. And in the trades, you can have a choice of what you do with your life direction. But I think people aren't, they don't understand even what's available yet.
And so helping them see that, what's the old perception of a plumber? I mean, the people have this, yeah, they have this perception.
I can tell you in our business, I'm going to take our drains program where I think most companies, and ours used to be this way, where you come into a drains team, you know, they're putting a snake down a sewer line and cleaning it out so water can flow again. It used to be really dirty, really, I mean, just, it was frowned upon. People used to come in and out of those departments.
We've created an environment where If you have the right culture, if you have the right training, if you have the right opportunity, if you show people how to turn those leads into a really successful career, even though there might be a dirty aspect to it, it's respectable. It's honorable. It's got direction.
And we can educate people to understand that there's a real career, a real direction in any of the trades.
I mean, the reality is we're up against a big thing, right? I mean, the college system is a very lucrative industry or whatnot. But yeah, we can definitely speak up the way we do our recruiting, our training, those type of things. What are you guys doing right now or at any hour for recruiting and training people to get them up to speed?
You bet. We have people coming through our doors every single day. If you go talk to my recruiting team, they'll have... thousands of applications per month coming in the door. You have to be actively looking for the right people, bringing them in, showing them what's available, creating an opportunity. And then you got to be open minded.
I mean, you bring people in the door and I think so many contractors out there are just looking for the most experience. You need to find people for who they are and help them develop that experience. If you're hiring for character and if you're bringing people into the trades, giving them an education, and helping them start that career path.
That's why we have a shortage is because we've created it. We've only gone for the, like you said, they're bouncing from shop to shop to shop. So these experienced guys are the first one they grab, right? If we bring in young people that are ambitious, that are interested in learning how to work with their hands and have a career in the trades and then train them,
they're grateful for that training. They're going to stay with us. We're going to have loyalty. We're going to have hardworking people. And like you said, in a matter of just a few years, we've helped them develop a career path where they can make an incredible income and provide for their families.
Yeah, I mean, and it's got to be a cultural shift because, I mean, these kids, they're coming out of high school addicted to their phones, don't know how to use their hands, never have done any type of like labor or sweated in their life, right? So like that, I mean, you got to address this situation early. It's not at 18 or 19.
It's actually 12, 13, 14, like figuring out ways that we can insert ourselves in like shift in society and get there where it's like people love working again.
amen so you know it's uh it's interesting um there's there's a there's a labor shortage but then there's also like a lot of guys in the space that just have trouble scaling right like all of us have scaled drastic amounts like what what would you say like are the key aspects in growing a business from zero to 106 million in six and a half years
Amen.
Hey guys, it's Chris. If you're finding value in what you're hearing, go ahead and like and subscribe. That way people just like you can find this content for free here on YouTube. Now let's dive back in the show. So, Dustin, like when you're you're a small shop, you're doing a couple million a year, just struggling. You don't have these sales processes.
You don't have any really good operations in place. Like, where do you go? Where do you go for help or something like that?
I think that's a challenge that so many business owners are facing. If I go back and think about what my experience was like in the beginning, it was the Wild West. I mean, I. I would go to my first call in the morning. I'd present options for repair. If they didn't want to repair, I'd present options for replacement. If they wanted to replace it, I'd go buy my own equipment. I'd come back.
I'd do my entire install myself. I'd call dispatch and say I was done. Then go do another one. A dispatch would line my calls up for the day and at five o'clock they'd say, here's your next four calls. Let me know how it goes tomorrow. I mean, we did whatever it took and it was the wild west. And that meant we had to get involved from the minute we woke up till the jobs were done.
That was usually 10, 11 o'clock at night. Um, cause that's what it took. Yeah. Now, if I'm talking about the challenges these businesses are facing and they need to figure out how to overcome, people will come into our shop quite often. Anyone's invited and they'll ask us, well, what's the silver bullet, you know, that helped you scale your business?
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