Eran Galperin

That was a very scary process for me. We had a lot of, you know, long-term customers and I'm about to really ramp up the pricing on them. And it helps so much that I can do it with somebody that already ran this playbook. Also seen it fail at Amazon. other companies, even your own after acquisition, I guess.

That was a very scary process for me. We had a lot of, you know, long-term customers and I'm about to really ramp up the pricing on them. And it helps so much that I can do it with somebody that already ran this playbook. Also seen it fail at Amazon. other companies, even your own after acquisition, I guess.

That really helped me do this confidently and it went super well and actually kick-started the next upward strand in our revenue growth. And there were multiple such instances. This is the main reason that I joined TinySeed.

That really helped me do this confidently and it went super well and actually kick-started the next upward strand in our revenue growth. And there were multiple such instances. This is the main reason that I joined TinySeed.

I think I can tell pretty accurately why we succeeded, and it's because we went against what everybody else in the market is doing. So we have the 900-pound gorilla, like you mentioned, and a lot of the similar competitors kind of copied our playbook. They have a product, and I think this has come in a lot of B2B verticals, that is very outdated and difficult to use.

I think I can tell pretty accurately why we succeeded, and it's because we went against what everybody else in the market is doing. So we have the 900-pound gorilla, like you mentioned, and a lot of the similar competitors kind of copied our playbook. They have a product, and I think this has come in a lot of B2B verticals, that is very outdated and difficult to use.

I guess the thinking is that business software doesn't need to be accessible or easy to use, and they just have a very strong sales motion. And a lot of our other competitors are pretty much the same. I mean, their products... started at different points in time. So you can kind of tell, oh, this one is from 08, this one is from 2011, but they never bothered updating it afterwards.

I guess the thinking is that business software doesn't need to be accessible or easy to use, and they just have a very strong sales motion. And a lot of our other competitors are pretty much the same. I mean, their products... started at different points in time. So you can kind of tell, oh, this one is from 08, this one is from 2011, but they never bothered updating it afterwards.

When I started Gym Desk without any sales knowledge, the only thing I can do was just talk to customers and make the product better. I myself went through a transformation with this company where I used to be that technical person, that engineering lead that you would come to with customer complaints. And it's like, yeah, they're using it wrong. They're not very smart.

When I started Gym Desk without any sales knowledge, the only thing I can do was just talk to customers and make the product better. I myself went through a transformation with this company where I used to be that technical person, that engineering lead that you would come to with customer complaints. And it's like, yeah, they're using it wrong. They're not very smart.

I would say mean things like that. And with this product, I kind of realized it's actually the opposite. The dumber the feedback looks like, the more opportunity there is to make the product better. And I really took that to heart and through this endless feedback loop, made a product that just makes everything so much easier than our competitors.

I would say mean things like that. And with this product, I kind of realized it's actually the opposite. The dumber the feedback looks like, the more opportunity there is to make the product better. And I really took that to heart and through this endless feedback loop, made a product that just makes everything so much easier than our competitors.

We might have a similar feature set, but the way those features and flows are implemented is completely different. And this is where I feel we really made our first kind of differentiation in the market. The other side of it is with the customer service. So anybody who works with me knows how responsive I am to emails.

We might have a similar feature set, but the way those features and flows are implemented is completely different. And this is where I feel we really made our first kind of differentiation in the market. The other side of it is with the customer service. So anybody who works with me knows how responsive I am to emails.

And it was the same with customers in the early going when I was the only one talking to them. And when I started hiring for customer service, I made sure that we stayed with that mentality. Somebody sends a report that something is not working, we have to get back to them as early as possible and resolve it as quickly as possible.

And it was the same with customers in the early going when I was the only one talking to them. And when I started hiring for customer service, I made sure that we stayed with that mentality. Somebody sends a report that something is not working, we have to get back to them as early as possible and resolve it as quickly as possible.

not just issues, but also small feature requests where it seems like it's a no-brainer, we would roll those out sometimes the same day. You can find reviews of us on Keptera and other websites where the guy is like, yeah, I message customer service, I talk to the CEO, and on the same day I get a new feature that solves our use case. And you can't beat that kind of experience.

not just issues, but also small feature requests where it seems like it's a no-brainer, we would roll those out sometimes the same day. You can find reviews of us on Keptera and other websites where the guy is like, yeah, I message customer service, I talk to the CEO, and on the same day I get a new feature that solves our use case. And you can't beat that kind of experience.

So this is how we kind of build our brand in this space.

So this is how we kind of build our brand in this space.