Eric Zse

If you're prepared and you're passionate and you feel like there's been this big grievance, a phone call can go a long way.

I will say I've been successful using both.

I think talking to a service center, a call center, you know, someone like Xfinity Comcast, as an example, I've had great success over the phone because I was able to, you know, speak with someone and articulate what the issue was.

And when they asked, well,

How about this?

What about, did you do something like that?

You know, you can provide a follow-up right away.

So if what you're complaining about requires a dialogue, you know, that dialogue in a phone call might be better.

If you're looking to provide feedback on what to do different next time, sometimes, you know, face-to-face or a phone call where you're actually talking to someone, I think is also helpful.

So I think your experience can vary, and it really depends on what you're complaining about.

That's absolutely true.

And on a phone call, depending on how the other person is speaking to you, it's very easy to get triggered, right?

Because if they're not listening and accepting the feedback that you're laying down, it's easy for you to get riled up and sometimes your emotions then

can get the better of you.

And then you don't get the positive outcome that you're seeking, right?

So written correspondence kind of helps you avoid a lot of that.