Errol Pierre

Our MedEcon team was able to work closely with our chief information officer and our chief analytics officer to create a dashboard that provided us the needed transparency into where the COVID admits were happening the most.

And with that visibility, we're able to know where to put our resources into play.

And with that, that was such a critical piece for us to understand those nuances.

Then we could partner with community physicians who were trusted in those communities to really put in interventions.

An example is we partnered with a physician group called Somos.

They're one of the largest physician groups in New York State.

And that's just one example of our ability to curate very culturally competent solutions for the members we served.

COVID hit around March of 2020 and utilization was dropping tremendously for our community physicians.

And so we knew that the only way for access to care to continue to happen at the spike of COVID was through telehealth.

So quickly, we made sure that all of our 1.7 million members, if they had a phone, were able to get telehealth services.

Our mobile app wasn't set to be released that early in the year.

So we were able to move it up to around April, where we were able to deploy it, and they literally had to click a button to get access to telehealth services if they needed it.

So that was one big push.

Another big push was, from our quality standpoint, our physicians were unable to get members to come to their doctor's offices, obviously, because of social distancing.

So we modified the quality program where things could be mailed to the home, like a colorectal screening through Cologuard, versus things that had to be done in the doctor's office.

So we're consistently looking for ways to make it easier for the member.

The second piece was, we worked with our pharmacy team.

Through different partners that we have that were in our pharmacy network, members did not have to go to the pharmacy to get their scripts if they were on chronic meds.

We actually had partners that could deliver it to their home.

And we had a directory where you could look for pharmacies that did delivery.