Evan Miller

We always need to make sure that there's enough IO for every workload, and that's what the service level manager does.

And it also manages headroom so we never get into trouble so that we don't have performance incidents.

There are too many examples of organizations spending enormous amounts of energy and political capital in managing performance.

We're going to take that away so that's no longer a concern.

And number two, we shouldn't have people doing mundane things like provisioning volumes and LUNs.

Service level manager will increase agility, decrease cost, and increase the business satisfaction with the storage service provided by our customer.

Right.

We have done now, like I said, about 240 service design workshops globally.

That number is growing by, you know, 7 to 14 or so per month.

We have a global team now that delivers those for typically our largest customers and service providers.

So the methodology has now gone mainstream as people realize the things that Naga said, which is,

There is a huge trend in the industry.

CIOs are now saying, I need to run as a cloud service provider, and I need to be able to provide services from both on-premise and off-premise infrastructure.

And I need some way to wrap automation around all of that and just call it to give services.

And that's the success of service design, right, is now it's made its way into products.

Our professional services organization is very good at implementing this model, and we're going to see more and more customers shift to this model.

Well, you've got to decide what you want your career to be, right?

Is that the extent of your career, right, provisioning resources?

Or would you rather have a deep understanding of the business and start attaching yourself to the revenue generation and the mission of the organization that you work for, right, and doing higher-level value things like how do I build a hybrid cloud infrastructure?

How do I satisfy the business today versus next week?