Fred Smith

Smith thanked them with full-page newspaper ads listing every single name.

When UPS came back, FedEx kept 15% of those emergency customers permanently.

Turns out when your employees fight for you, customers notice.

Okay, and one more.

There's a couple of comments about Fred Smith that explain how he did it that I think are really important to work in.

So Charlotte Curtis recalling her days with him between 1972 and 1976 said, he was so preoccupied.

He was in such deep thought all the time.

He was constantly thinking.

Such late hours, sheer determination.

There was no doubt in that man's mind where he and the company were going.

Think about that.

This force of will, this personality, always thinking, always working, determined, nothing would set him back.

Another person, J. Tucker Moore, said he was intrigued by his enormous powers of concentration.

You could walk in and he'd be thinking about something and literally wouldn't know you were in the room.

This is one sign of a great mind is the ability to concentrate.

How do we sum this up right now?

So he read a lot.

He was in the details.

He didn't skip over anything.

He worked a lot.