Gary Direnfeld
👤 SpeakerAppearances Over Time
Podcast Appearances
Just be empathetic.
Quietly listen.
It tends to diminish.
If it doesn't, then start slowly and quietly just withdrawing your attention to it and carrying on.
We're not isolating the other person, but nor are we reinforcing what they have to say.
And we're certainly not poking the bear.
That is wonderful advice you've just given, David.
From my perspective, I refer to it as making what's covert.
overt.
So you're being transparent and authentic.
What are you looking for?
Here's the kind of options.
And as you tell me, then I know what to deliver.
And that can reduce a lot of potential conflict.
Yeah, well, of course.
And people who follow my Facebook page, they know I'm not actually a happy traveler.
I'm happy when I'm at the destination.
I hate the process.
People know that I am gregarious.
I'm a people person.