Gary Direnfeld

But my parents are in their 70s.

If they go to a hotel, they're not going to want to talk to a screen.

They're going to want a person, want to have a person.

Are you sure that everyone is ready and going to want this technology?

So I'm hearing a hybrid model is ideal.

Something like a grocery store with the self-checkout lanes, but then also clerks to check you out if that's what you want.

Not all one or all of the other.

Now, you're convinced this is the future of hotels, like even the highest end ones, or is this more like middle range kind of experiences?

Now to people like, I suppose my parents, maybe even a little bit me, AJ, who's still skeptical that this is the way the future is going.

What would you say to try to convince them that this is in their best interest as a consumer?

Well, AJ, I've appreciated the chat.

Thanks for coming on the show, sharing your research with me and talking about what the future of hospitality looks like.

Absolutely, David.

Thanks for having me.

Great chatting with you.

AJ Alluri is an associate professor and founding director of the Nemacolin Hospitality Lab at West Virginia University.

That's a wrap on the show.

That's a wrap on the night.

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