Gavin Blair

The exercise isn't the right answer. The exercise is some semblance of a normal back and forth responsive communication with somebody. And that rules the day, that it rules supreme. That crushes the satisfaction levels. So they're very deliberate decisions that you need to make and what you prioritize as an organization to have this be true.

The exercise isn't the right answer. The exercise is some semblance of a normal back and forth responsive communication with somebody. And that rules the day, that it rules supreme. That crushes the satisfaction levels. So they're very deliberate decisions that you need to make and what you prioritize as an organization to have this be true.

The exercise isn't the right answer. The exercise is some semblance of a normal back and forth responsive communication with somebody. And that rules the day, that it rules supreme. That crushes the satisfaction levels. So they're very deliberate decisions that you need to make and what you prioritize as an organization to have this be true.

But if responsiveness was more of the forefront focus, you are driving higher NPS all the time.

But if responsiveness was more of the forefront focus, you are driving higher NPS all the time.

But if responsiveness was more of the forefront focus, you are driving higher NPS all the time.

I had a support experience recently with Home Depot. As I'm sure most Americans do, I go into Home Depot and I come out spending eight times more than I anticipated in terms of the amount of purchases I've made. So I'm a reluctant and happy Home Depot customer. Home Depot uses, I don't know that I quite understand why this isn't more utilized, but Apple has a iMessage business feature.

I had a support experience recently with Home Depot. As I'm sure most Americans do, I go into Home Depot and I come out spending eight times more than I anticipated in terms of the amount of purchases I've made. So I'm a reluctant and happy Home Depot customer. Home Depot uses, I don't know that I quite understand why this isn't more utilized, but Apple has a iMessage business feature.

I had a support experience recently with Home Depot. As I'm sure most Americans do, I go into Home Depot and I come out spending eight times more than I anticipated in terms of the amount of purchases I've made. So I'm a reluctant and happy Home Depot customer. Home Depot uses, I don't know that I quite understand why this isn't more utilized, but Apple has a iMessage business feature.

I think at the start, it was actually kind of gatekept by Apple, like what brands could use it. It almost felt like it was in this prolonged beta because it's been on my radar for years. And when it was first on my radar, I actually couldn't get my company into it somehow. But now I think it's more expansively used. And by the way, Android has a similar tool.

I think at the start, it was actually kind of gatekept by Apple, like what brands could use it. It almost felt like it was in this prolonged beta because it's been on my radar for years. And when it was first on my radar, I actually couldn't get my company into it somehow. But now I think it's more expansively used. And by the way, Android has a similar tool.

I think at the start, it was actually kind of gatekept by Apple, like what brands could use it. It almost felt like it was in this prolonged beta because it's been on my radar for years. And when it was first on my radar, I actually couldn't get my company into it somehow. But now I think it's more expansively used. And by the way, Android has a similar tool.

We're talking about within the framework and features and excellence of iMessage, a fully branded and enhanced text message experience. You've got the Home Depot orange across the top. You feel like you've dropped into a different thing. You've got information that you can click through to actually see contact information about Home Depot.

We're talking about within the framework and features and excellence of iMessage, a fully branded and enhanced text message experience. You've got the Home Depot orange across the top. You feel like you've dropped into a different thing. You've got information that you can click through to actually see contact information about Home Depot.

We're talking about within the framework and features and excellence of iMessage, a fully branded and enhanced text message experience. You've got the Home Depot orange across the top. You feel like you've dropped into a different thing. You've got information that you can click through to actually see contact information about Home Depot.

You're doing your normal texting with them, but they're also able to plug in calendar scheduling right into the iMessage. They're able to then convert the iMessage to your support tool seamlessly with a recap. Okay, moving this over to chat with our team internally on a different system. Here's what you talked about. It's the thing of beauty.

You're doing your normal texting with them, but they're also able to plug in calendar scheduling right into the iMessage. They're able to then convert the iMessage to your support tool seamlessly with a recap. Okay, moving this over to chat with our team internally on a different system. Here's what you talked about. It's the thing of beauty.

You're doing your normal texting with them, but they're also able to plug in calendar scheduling right into the iMessage. They're able to then convert the iMessage to your support tool seamlessly with a recap. Okay, moving this over to chat with our team internally on a different system. Here's what you talked about. It's the thing of beauty.

I want to figure out why it's not being used more and how I can use it because I think it's actually just a very cool out-of-the-box tool. solution to some of the things we've identified around the use of this SMS in general and then the difficulty of implementing SMS. So I'm a big fan of that and kudos to Home Depot for figuring it out.

I want to figure out why it's not being used more and how I can use it because I think it's actually just a very cool out-of-the-box tool. solution to some of the things we've identified around the use of this SMS in general and then the difficulty of implementing SMS. So I'm a big fan of that and kudos to Home Depot for figuring it out.