Gavin Blair

It's about the power suit of armor and a power suit that you put in a person into where AI enhances and amplifies everything they do, but ultimately isn't replacing it. So as an organization, you're kind of drawing the line and being very clear with yourselves.

It's about the power suit of armor and a power suit that you put in a person into where AI enhances and amplifies everything they do, but ultimately isn't replacing it. So as an organization, you're kind of drawing the line and being very clear with yourselves.

around where the touch of a person and the capabilities of a human are just integral and you know in doing everything to begin with as we have uh with just people we it was very quick for us to identify you know during these onboarding calls like you could hear people's voices like settle It started off as we were talking to them for the first time about what was going on in LA.

around where the touch of a person and the capabilities of a human are just integral and you know in doing everything to begin with as we have uh with just people we it was very quick for us to identify you know during these onboarding calls like you could hear people's voices like settle It started off as we were talking to them for the first time about what was going on in LA.

around where the touch of a person and the capabilities of a human are just integral and you know in doing everything to begin with as we have uh with just people we it was very quick for us to identify you know during these onboarding calls like you could hear people's voices like settle It started off as we were talking to them for the first time about what was going on in LA.

It's tense and it's more frantic. And as you talk to them, your voice is doing that. You are bringing them down to a level of focus and capability and stuff. And so we're just going to be methodical about this. I think very careful with what we introduce. There's a lot of easy wins, but just don't, you know, you can't go too far on it.

It's tense and it's more frantic. And as you talk to them, your voice is doing that. You are bringing them down to a level of focus and capability and stuff. And so we're just going to be methodical about this. I think very careful with what we introduce. There's a lot of easy wins, but just don't, you know, you can't go too far on it.

It's tense and it's more frantic. And as you talk to them, your voice is doing that. You are bringing them down to a level of focus and capability and stuff. And so we're just going to be methodical about this. I think very careful with what we introduce. There's a lot of easy wins, but just don't, you know, you can't go too far on it.

I don't know what you think about the difference that like channels make, because I actually think they're quite, you know, between phone and text and email. I think that's a big additional element to all of this. Totally.

I don't know what you think about the difference that like channels make, because I actually think they're quite, you know, between phone and text and email. I think that's a big additional element to all of this. Totally.

I don't know what you think about the difference that like channels make, because I actually think they're quite, you know, between phone and text and email. I think that's a big additional element to all of this. Totally.

I think, you know, presents some of the better formats to find that balance or to still, I think people were trying to show up in the place they want us to, in the ways that they want us to, where the conversation is. And, For example, you know, texting as a way to kind of really bridge those big milestones that someone's going through as they're on the recovery journey.

I think, you know, presents some of the better formats to find that balance or to still, I think people were trying to show up in the place they want us to, in the ways that they want us to, where the conversation is. And, For example, you know, texting as a way to kind of really bridge those big milestones that someone's going through as they're on the recovery journey.

I think, you know, presents some of the better formats to find that balance or to still, I think people were trying to show up in the place they want us to, in the ways that they want us to, where the conversation is. And, For example, you know, texting as a way to kind of really bridge those big milestones that someone's going through as they're on the recovery journey.

The short transactional conversations being able to be accomplished so easily through texting, which guides the live qualities at an asynchronous cost, so to speak. That's really, I think, too, where the channels play like a huge role in all of this. And with texting, you have the opportunity to

The short transactional conversations being able to be accomplished so easily through texting, which guides the live qualities at an asynchronous cost, so to speak. That's really, I think, too, where the channels play like a huge role in all of this. And with texting, you have the opportunity to

The short transactional conversations being able to be accomplished so easily through texting, which guides the live qualities at an asynchronous cost, so to speak. That's really, I think, too, where the channels play like a huge role in all of this. And with texting, you have the opportunity to

to really be efficient with what words can be, how words can be analyzed, how team members can be prepped to answer those questions based on themes and all those other things. And so I think I'm very optimistic that, for example, SMS is a way is a great platform for finding and striking that balance.

to really be efficient with what words can be, how words can be analyzed, how team members can be prepped to answer those questions based on themes and all those other things. And so I think I'm very optimistic that, for example, SMS is a way is a great platform for finding and striking that balance.

to really be efficient with what words can be, how words can be analyzed, how team members can be prepped to answer those questions based on themes and all those other things. And so I think I'm very optimistic that, for example, SMS is a way is a great platform for finding and striking that balance.