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George Frazier

๐Ÿ‘ค Speaker
257 total appearances

Appearances Over Time

Podcast Appearances

The a16z Show
AI Agents and the Fight for Customer Data

And in particular, like we're seeing a lot of changes, how vendors view their own data, how the big labs use data.

The a16z Show
AI Agents and the Fight for Customer Data

So just talk a bit about what the industry is.

The a16z Show
AI Agents and the Fight for Customer Data

I just want to tease this apart because I think there's a lot of confusion on what exactly is going on, right?

The a16z Show
AI Agents and the Fight for Customer Data

So this is locking down access to the data that an agent would use instead of an app, right?

The a16z Show
AI Agents and the Fight for Customer Data

It's not access to data because you're going to train your own models.

The a16z Show
AI Agents and the Fight for Customer Data

So the concern is my SaaS app has less value as an interface because now the agents can access the data directly and basically perform the same functions the SaaS app was before.

The a16z Show
AI Agents and the Fight for Customer Data

Is that the concern?

The a16z Show
AI Agents and the Fight for Customer Data

I think there are many concerns.

The a16z Show
AI Agents and the Fight for Customer Data

Can you just strawman the set of concerns?

The a16z Show
AI Agents and the Fight for Customer Data

Because this is one of the biggest reactions I've seen in the industry in a very long time, and I'm kind of trying to come to grips with what the actual worry is.

The a16z Show
AI Agents and the Fight for Customer Data

I mean, it seems like, I mean, arguably...

The a16z Show
AI Agents and the Fight for Customer Data

I'm going to keep poking on this because I still think it's not a real concern.

The a16z Show
AI Agents and the Fight for Customer Data

So let me make another argument.

The a16z Show
AI Agents and the Fight for Customer Data

So let's say you had opened up all your APIs in the 90s, which is the case.

The a16z Show
AI Agents and the Fight for Customer Data

Like, why couldn't I just write a procedural app, which is my own version of the SaaS, and therefore also disintermediate your SaaS?

The a16z Show
AI Agents and the Fight for Customer Data

Like, why are agents somehow different than me just writing my own software or my own dashboard?

The a16z Show
AI Agents and the Fight for Customer Data

No, I do.

The a16z Show
AI Agents and the Fight for Customer Data

I just want to let you know, I am

The a16z Show
AI Agents and the Fight for Customer Data

old enough to remember these discussions in the 90s.

The a16z Show
AI Agents and the Fight for Customer Data

The rhetoric was exactly the same.