Girish Mathrubootham

Yeah.

So, um, we started the company in October, 2010.

And, uh, at that time we started with only one product, uh, fresh desk, uh, fresh desk.

Our whole idea was, and the story is, uh, uh,

coming from a life incident i was moving back from the us to india and i was shipping my stuff back

And a long story short, when my stuff arrived, my TV was broken.

You know, the fancy 40-inch LCD TV was broken.

And I tried contacting customer care since I had purchased insurance.

But five and a half months, numerous phone calls and emails later, they still wouldn't pay my insurance money.

So at that point, I didn't care about the money.

I wanted revenge and justice.

So I actually shared my experience online on an online forum where I found the shipping company and I posted pictures of my TV and posted my story and the community started engaging.

The next day, the president of the company came and apologized and the next day money was in my bank.

So I sensed that there was a paradigm shift happening in the world of customer support.

This was February 2010, when Twitter, Facebook, using Twitter for support was not mainstream yet.

So I got this idea to build a fresh help desk.

which helps companies to listen to customer complaints, not just on our email or phone call, but also on Facebook and Twitter and so on.

So I think that was the original idea to build Fresh Help Desk, and we called it Fresh Desk.

Yeah, so Fresh Service was second.

Fresh Sales was third.