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Girish Mathrubootham

๐Ÿ‘ค Speaker
156 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

Again, it's different for different products.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

What we look at is, see CAC by itself could be meaningless.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

Basically, I'm interpreting your question as, what's more interesting for SaaS companies, you'd have to understand both payback periods and LTV to CAC ratios.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

Each one of our products operates at, say, 15 to 16-month payback on a gross margin basis.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

That's what we try to be at and really LTV to CAC.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

So it depends on each product, but we, we know the benchmark is three.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

So we are around that.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

So, so I think, uh,

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

As a private company yet, we are not ready to disclose some of those.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

I would love to check with my team.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

But we are growing at, let me say, very, very healthy rates, like north of, let's say, 40%.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

So I'm just using it as a ballpark, north of 40%.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

So mostly new customers.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

No.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

So, so it used to be one note and, but right now I'm just thinking, probably I would just say,

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

My Mac.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

I mean, you go into, you know.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

It's the entire Google suite.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

We are heavy users of that, the Google Docs and handouts and stuff.

SaaS Interviews with CEOs, Startups, Founders
1409 $1.5B Freshworks To IPO: Growing 40% YoY, Passes $100M in ARR, $250M Raised, 150,000 Companies Using

So see, we are not looking at competition and deciding.