Grace Burns

I just wonder though, you are a nurse, you've got a medical background, so you could interpret the report, which is wonderful and I guess very lucky in this sense.

Yes.

But is this not potentially a failure of communication where the hospital didn't actually communicate with the GP so that things could be followed up?

I just wonder if this is success of the app or if this is failure of communication within the healthcare system.

Amandeep, just to jump in, like I think it's wonderful, A, kind of having this integration because it does feel very siloed.

And I also think it's wonderful for patients to have access to information.

And we just spoke to Christine.

Christine has high health literacy, is a nurse, has picked up this finding on the CT scan and followed it up with her GP.

If people don't have clinical knowledge and they've got access to all their results on this app, which is really user-friendly, but the clinician is sitting in the room and I can't see the result...

and the patient doesn't detect it, is there still a really big failure in communication between healthcare systems?

And does My Health Record or the app really fix that?

Does it really address it if people aren't health literate or they don't have the app?

Amandeep, a lot of people might be listening going, okay, I might get this up.

I'm going to download it.

I've had a lot of patients who are perhaps older who really find it quite difficult to link their MyGov.

They find it really difficult to actually set the app up.

What would you say to people who are listening, thinking about doing it?

But it is quite tricky, the MyGov component.

Yes, on the fax machine.

Or navigating the record on the other end, the clunky record.