Graham Abell

I'm seeing people become more and more T-shaped, as we would have called it historically.

They need to have a broader set of skills across the acumen.

I think having a business focus has never been more important.

Having empathy for our end users, what we're trying to build, what's the right way to present it.

Particularly with AI, how is it explainable?

A whole bunch of that stuff has never been more important.

I think, yes, we can do more with smaller teams, but making sure we're working on the right stuff, that we can track the value that's attached to it, measure it, that we can build trusts and...

do that responsibly and, you know, in an explainable way for our customers.

Yeah, I think like it does a huge shift and like with all that and it's as much cultural inside the teams as anything else.

Yeah, I was chatting to one of my colleagues on this, and it's just a non-negotiable.

I don't think we talk about cybersecurity as something that we add on at the end.

It's something that we just expect to be built in from the beginning.

I think responsible AI is the same way.

It just has to be responsible.

We have to be confident in the models that they're not introducing bias, that they're not...

They're controlled in a way that they're not going to make bad decisions or have access to make bad decisions.

You know, particularly in the business we're in, like, you know, we affect people's livelihoods, payroll, like finance transactions, audit compliance, all of that stuff.

And so, like, there's absolutely no chance that we can't do that in a responsible kind of way.

And so we've got a huge focus on that.

But, you know, we've got published kind of positions on it.