Grant Harvey

We're living through it right now.

Exactly.

And are you going to, I think I read somewhere that you're actually interested in buying more of these organizations, like buying more BPOs.

For people who don't know, that's business process outsourcing.

Are you more bullish on the AI technology right now or the people part of it?

I'm curious.

Yeah, you want to build it, and especially because this is like the first wave or one of the first waves of...

AI hitting industry.

And there's many, many predictions of customer service layoffs everywhere happening.

I don't know if it's happened at scale yet, but people feel like it's coming.

Okay, I've got a weird one for you, but I just thought of it because of the low, what was it, the low-cost labor arbitrage.

So recently we covered the 1X Technologies robot that, you know, is like a household robot that, you know, works in your home and, you know, it can do all these things.

Well, it turns out it's not doing it yet.

It's actually a teleoperator managing it.

And someone brought up on on Twitter, they were like, well, they shouldn't have.

They shouldn't have promoted it as an autonomous system.

They should have promoted it as a way to arbitrage labor from one geography to another.

Would you ever go physical with with Crescendo having, you know, customer support folks working with robots in person to help people manually fix stuff like labor bots in person?

Yeah, absolutely we would.

Sure, sure.