Grant Harvey

I want to write to myself.

Like, yeah.

You're still going to get

One of the funny things about Invisible is, I've been here three and a half years.

When I joined, AI didn't exist, you could maybe say, but we did nothing in human data.

And we started working in human data relatively soon after that and started working with a couple of very, very marquee clients.

But we were historically a company where our goal was to find the complex processes that clients had and orchestrate them on their behalf.

Like be the invisible layer that powers these businesses.

Often not in the stuff that they want to be doing, but the stuff that they have to be doing.

Like no one builds a business to have a finance department.

No one sets up a company to be like, I really, really want to have a huge and expensive operations team.

How can we take those pieces and help them execute them more efficiently?

Historically, it was all about the fusion between humans and technology.

We were saying, we're not a BPO, business process outsourcing, where you just say, I'm going to take my work, I'm going to outsource it to 100 cheaper people, they're going to do it.

That has its benefits because people are creative and flexible and people scale very, very poorly.

And then we're also not a pure tech player around remote process automation because historically, yes, if you've got a very, very well-defined straight line process, you can automate that using historic companies like UiPath and Automation Anywhere and Blue Prism.

And then as soon as you get something slightly out of that, it breaks.

Our thesis was always a combination of the two gives you the best flexible, evolving, able to work in a complex environment outcome.

That was actually how we got into human data.

Because we were talking to these people and they were like, well, we've got this process.