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Grant Harvey

๐Ÿ‘ค Speaker
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6698 total appearances
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Podcast Appearances

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

That's right.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Right.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

That's awesome.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So where would the human fit into that specific use case?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Or maybe that's a solve that is pre-human and then the humans are doing something else.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Yeah, that makes sense.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I've heard a similar thing in certain, I don't know if it would be vibe coding, but people who code with agents, they're often just trying to figure out how to automate tasks so that they never have to do it again.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

So they'll have the AI do it until they code, until they get to something that they have to take over and do it.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

And then they'll figure out how to get the AI to do it so that they don't have to do that same task again.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

That kind of sounds similar to what you're talking about.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

That's interesting.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I've wondered this about, because that model, what's the word for it?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

It's pay per successful resolution or something like that?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Yeah.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I've always wondered how you track that.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

How do you decide what is a successful outcome or not?

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

That's interesting.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I'm sure that's appealing.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

Yeah, no, for sure.

The Neuron: AI Explained
Can AI Improve Customer Service Without Killing Jobs? Crescendo Thinks So

I'm sure that's part of it because it benefits everyone.