Grant Harvey

So that's really awesome.

Why did you choose the option of combining AI and humans instead of just trying to automate everything?

Because I think that's really unique.

That is so cool.

And then you mentioned the multimodal part.

So how does that work for like one of your clients?

So like, let's say, for example, I'm a company who's working with you and I'm deploying the multimodal chat.

How does that benefit my customers and their experience?

Yeah, so...

Or that one like dry spot there.

Yeah, exactly.

The dry spot, everything else was missed for it.

That's awesome.

Yeah.

So basically it's using all of the different modalities that, you know, between voice, vision, you even mentioned like tech, like it's calling an API and checking to see if it's, you know, it's getting a signal back.

All these different modes to solve the problem for the user, almost as if it had like you had the person there helping you troubleshoot it in real life.

And I can see that being really important for a physical product.

Like, Rashad, did you say is the name of it?

Yeah, yeah.

So that's huge, you know, because otherwise you'd be stuck Googling things or looking up YouTube videos and maybe there's not enough content for it.