Grant Harvey

You started Crescendo back in 2024 after you left Zendex Labs.

So how has the tech progressed since you started Crescendo and where would you say we are now?

That's awesome.

That's awesome.

So as far as like how much of the customer service process can actually be automated today versus a year ago, like I guess what does Crescendo do specifically?

Like we could start there and then talk about how you use AI in your process and how that just, I guess, affects the larger industry and how the larger industry is using it.

Okay, that's interesting.

So you said a lot of different things there.

So you said that, number one, you're combining AI with humans.

So not only are you deploying AI across all these different channels, in fact, multimodal channels, you're also providing humans to help with really specific expertise, which I think is key.

Like, for example, if a medical company wanted to deploy this, like you have a HIPAA certified representative or whatever role that they're playing, they can actually deploy

be deployed in that instance and be fully compliant.

So that's really awesome.

Why did you choose the option of combining AI and humans instead of just trying to automate everything?

Because I think that's really unique.

That is so cool.

And then you mentioned the multimodal part.

So how does that work for like one of your clients?

So like, let's say, for example, I'm a company who's working with you and I'm deploying the multimodal chat.

How does that benefit my customers and their experience?