Grant Harvey

How do you get an improvement on hallucinations?

Like, that's amazing.

Totally.

It's like it's theoretically possible, but just because things are always changing, it's like it may never actually be practically possible.

Don't launch any new products in any new markets.

So do you see that bringing the human back into it?

Do you see that as where like the customer experience role like goes in the future?

Is it's more of a continuous tuning with the AI as like almost like an augmented symbiotic relationship as opposed to like, I'm here for when the AI fails or how do you see it?

Yeah, it's going to continuously change, but I can tell you how we do it is that

That's fascinating.

So like you're taking your human context where you can kind of see things at a more, honestly, like the memory, I feel like our ability to kind of take things and feed it in to what we already know about the world and

and is just better than the AI, I think, at this point and will be for a while.

So you're able to take that skill set and then say, oh, I can see clearly here that this is an issue, so this is something you should add to the website.

I mean, I don't know if you, I assume you talk about this with your team, but does that make them feel like they have a larger role to play in the company?

Do they feel more like they're providing more value?

Are they more interested in the work?

It seems like that would be interesting to me.

Yeah, I think that's totally true.

And that's why I think, you know, Corey and I talk about this a lot.

Like, this is why we think people should try out the tools and figure out what it can do for you that maybe you don't need to spend your time doing and what makes you really unique in your business or your role, whatever your uniqueness is, match with the AI so that the AI can, you know, fit in where you're weak or help you where things you don't want to do so that you can focus on the things you really like to do or that you're uniquely suited to do.