Guru Bhattacharya

For all our products, we've been really bad at upsell motion.

Basically, the customers who have bought more have been completely underpaying us.

And we haven't nailed on pricing, just being very sincere here.

We basically have always been all you can eat kind of pricing.

So it's like, hey, let's get all your users, unlimited users.

now we are moving into a consumption based package so we've come up with this terminology called actions when every company that we work with gets 5 000 actions with us and when they will use those actions they will have an upsell motion but it's too early for us so far we have been like pricing super simple it's like you get unlimited users you get everything and we haven't done

good pricing and packaging.

Maybe something that I should learn better, watch all your other podcasts and do something good.

Yeah, that's a good one.

It just broke yesterday.

We were trying to implement a new pricing.

So big catch there.

I'm going to go and fix it.

We were adding the consumption-based pricing and just like open, transparent pricing so people could sign up to that motion.

Small team.

We have 12 people right now.

Yeah, so we have 70% of us as engineers.

So my co founder is product.

So she does product design.

And then we have one designer, rest of them are full stack engineers.