Hana Mohan

I think we have tried to go upmarket because the temptation is always to go upmarket.

And we found ourselves in that sort of struggle for a few years.

And starting this year, we are doubling down on our focus to be small and medium-sized.

So they pay about $100 a month.

It is a seat-based model, yes.

We experimented actually with a ticket volume-based model.

And while we thought it was great and a lot of our customers thought it was great, we found out that people really tend to overestimate the ticket volume.

So they tend to be much more aware of how many people are going to be versus how many tickets they're going to have.

So we finally switched over to a, um, to an Asian based seat, your seat based model.

Yes.

Okay.

So I'd say about five seats, you know, five seats for a hundred bucks.

Okay.

Okay.

Back then, we were one of the first

customer support software to have like a sort of a Gmail-like single page, you know, no page refreshes, that sort of interface.

And it was pretty fairly new back then to be building those things.

This is like five years before React and all of the buzz.

So I used to write a lot of blog posts about these things and post it on Hacker News.

And that's how we started finding some of our early customers, to be honest.