Henryk Krajewski

We would say acknowledge the breach directly and specifically. Name exactly what happened and don't minimize your role in it. A team we're working with right now has something they call the 1% rule. Even if the incident is all the other person's fault, the reality is you can find at least 1% and probably more that falls on you. Owning this 1% is critical to starting the healing dialogue.

Thank you.

Thank you.

Thank you.