Holly Bond

And the comment from one of my teammates was, this is non-revenue generating time that you just spent. And when those words were uttered, I realized I was in the wrong place because how can you possibly How can you possibly assign a dollar value to sitting in front of somebody while they're crying and they trust you so much that they're crying and they need your help?

And the comment from one of my teammates was, this is non-revenue generating time that you just spent. And when those words were uttered, I realized I was in the wrong place because how can you possibly How can you possibly assign a dollar value to sitting in front of somebody while they're crying and they trust you so much that they're crying and they need your help?

So I realized that wasn't the space for me. So fast forward a couple, four years ago when Kim West comes to me and says, can you open a new division? And I said, absolutely not. I never, no. I know recruiters have a bad reputation and because they are commission-based, Their focus is on pleasing the client, not the candidate. We had these conversations on and off.

So I realized that wasn't the space for me. So fast forward a couple, four years ago when Kim West comes to me and says, can you open a new division? And I said, absolutely not. I never, no. I know recruiters have a bad reputation and because they are commission-based, Their focus is on pleasing the client, not the candidate. We had these conversations on and off.

And then finally she said, what would it take? And I said, what it would take is for me to do it different. Hire people. I will not pay commission. We will hire people and pay them a wonderful salary. And we want them to do the job because they love it.

And then finally she said, what would it take? And I said, what it would take is for me to do it different. Hire people. I will not pay commission. We will hire people and pay them a wonderful salary. And we want them to do the job because they love it.

helping people find the place that they need to be and that they put that time in and have the empathy and the curiosity and they just do it because they love it. And so she said, okay, do that. For a lot of companies, this is what they want. And that's okay. I'm not saying the contingency recruiting is bad, but it's not for me.

helping people find the place that they need to be and that they put that time in and have the empathy and the curiosity and they just do it because they love it. And so she said, okay, do that. For a lot of companies, this is what they want. And that's okay. I'm not saying the contingency recruiting is bad, but it's not for me.

But what recruiters in contingency say is, Vince, I can find that person for you, but I'm going to charge you 22, 25% of first year salary. But if I don't find that person, you don't have to pay me. So you have nothing to lose, Vince. Why wouldn't you use me?

But what recruiters in contingency say is, Vince, I can find that person for you, but I'm going to charge you 22, 25% of first year salary. But if I don't find that person, you don't have to pay me. So you have nothing to lose, Vince. Why wouldn't you use me?

But what that means internally to me as a recruiter, it means, Vince, I'm going to look, and if I can't find somebody really quickly, if it's really complex, if it's hard, and it's taking up all my time, I'm not going to do it because I'm not going to get the money because I'm on 100% commission, right? To me, it doesn't work when you're dealing with people.

But what that means internally to me as a recruiter, it means, Vince, I'm going to look, and if I can't find somebody really quickly, if it's really complex, if it's hard, and it's taking up all my time, I'm not going to do it because I'm not going to get the money because I'm on 100% commission, right? To me, it doesn't work when you're dealing with people.

So I came on board, I did focus groups and Vince, everything that you can possibly imagine somebody saying about a recruiter was said in that focus group. So I had 25 to 50 year olds in a focus group. They answered anonymously the questions that we had. And so the first question was, What words would you use to describe a recruiter?

So I came on board, I did focus groups and Vince, everything that you can possibly imagine somebody saying about a recruiter was said in that focus group. So I had 25 to 50 year olds in a focus group. They answered anonymously the questions that we had. And so the first question was, What words would you use to describe a recruiter?

And I knew it was going to be negative, most of them, but I thought it was actually quite funny, tragic, but the words that they were using, bloodsucker, just the worst words, selfish, high commission, you name it. It was, they were just not good. I had an analogy of somebody saying, a recruiter treats you like a canned good in a pantry.

And I knew it was going to be negative, most of them, but I thought it was actually quite funny, tragic, but the words that they were using, bloodsucker, just the worst words, selfish, high commission, you name it. It was, they were just not good. I had an analogy of somebody saying, a recruiter treats you like a canned good in a pantry.

They will reach in the very back of the pantry and grab you like you're an old can of beans, blow the dust, wipe the dust off the top. They will present that to the client, and if the client doesn't want that can of beans, they'll put it back in the very back of the pantry, and you will never hear from them again. And I thought that was... So when I started the company, I said, okay, that's easy.

They will reach in the very back of the pantry and grab you like you're an old can of beans, blow the dust, wipe the dust off the top. They will present that to the client, and if the client doesn't want that can of beans, they'll put it back in the very back of the pantry, and you will never hear from them again. And I thought that was... So when I started the company, I said, okay, that's easy.

We won't do that. That's very simple. That's easy. We'll treat candidates with the respect that they deserve and we will answer them when they email. We will answer them when they call because they don't get... answers, right? And so, yes, so we started FACET. We launched it almost two years ago.

We won't do that. That's very simple. That's easy. We'll treat candidates with the respect that they deserve and we will answer them when they email. We will answer them when they call because they don't get... answers, right? And so, yes, so we started FACET. We launched it almost two years ago.