Horst Schulze
👤 Speaker
1863
total appearances
Appearances Over Time
Podcast Appearances
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
I know.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Yeah.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
No, no, no.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
You used to three days, but you ended up going five days.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
We have...
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Some small places not known in Atlanta.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
You see, I travel still 100 days a year.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
Really?
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
I used to drive over 200 days a year.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
What happens when I arrive somewhere?
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
They pick you up at a limousine.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
They take you to a gourmet restaurant.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
I don't want to go to a gourmet restaurant when I come home with my wife.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
We stay home or we go to some similar spot.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
People know us there, and so you have the attention because they know you.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
And people say, we're glad you're here.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
And that's what you want.
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
If that...
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“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
gentlemen in the Ritz here would have said to you, my gosh, please forgive me.
Valuetainment
“Make Me Feel Seen” - Ritz Carlton Founder DEFINES The Moment Customer Service Is Won Or Lost
I messed up.