Horst Schulze
๐ค SpeakerAppearances Over Time
Podcast Appearances
wait a minute, if that employee is not good, why did I hire him?
It's leadership.
Either I selected the right employee or I oriented wrong or I trained wrong or I have the wrong work environment.
So it's not the employee, it's me.
And that acceptance wasn't...
was maybe there in some people, but it wasn't organized.
And I knew if I organized my selection, my orientation, my training, and my sustaining the knowledge to create a right of work environment, I could beat anybody.
I still believe that.
Sorry, everybody thinks I'm very arrogant now.
I think I could take any company in the world, make it the best company in the world.
Yes, absolutely.
Based on the premise that I would offer purpose, that I would be very careful in selecting employees and not just hire people.
Come on, people are not selected, they're hired.
I would orient them to the job.
I opened every single Ritz-Carlton hotel.
and every Capella hotel myself.
I didn't go there to drink champagne.
Well, I did a little bit too, but I went there to orient the employees as to who we are and welcome them and role-play to them how we deal with customers and train them.
So I was connected to them, so I made sure.