Horst Schulze

wait a minute, if that employee is not good, why did I hire him?

It's leadership.

Either I selected the right employee or I oriented wrong or I trained wrong or I have the wrong work environment.

So it's not the employee, it's me.

And that acceptance wasn't...

was maybe there in some people, but it wasn't organized.

And I knew if I organized my selection, my orientation, my training, and my sustaining the knowledge to create a right of work environment, I could beat anybody.

I still believe that.

Sorry.

Sorry, everybody thinks I'm very arrogant now.

I think I could take any company in the world, make it the best company in the world.

Yes, absolutely.

Based on the premise that I would offer purpose, that I would be very careful in selecting employees and not just hire people.

Come on, people are not selected, they're hired.

I would orient them to the job.

I opened every single Ritz-Carlton hotel.

and every Capella hotel myself.

I didn't go there to drink champagne.

Well, I did a little bit too, but I went there to orient the employees as to who we are and welcome them and role-play to them how we deal with customers and train them.

So I was connected to them, so I made sure.