Horst Schulze
👤 Speaker
1863
total appearances
Appearances Over Time
Podcast Appearances
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
It's in my book, by the way.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Yeah, a little bit different.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
And Ritz changed after I left.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Every single employee.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
When you start working, you get it in your hand.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
You learn it.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Wait, that's what I wanted to say.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Okay, go for it.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
So when we talk over that hotel, it was so strong union.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
It was the worst employee survey and the worst guest customer survey ever had, New York.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
This manager got into New York.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
And the employees slowly adopted that.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
I tell you how well he changed it.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
Two years later, the union contract was due.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
The employees insisted that the union adopt us.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
That's the general manager who was leading his people, who were part of the people.
PBD Podcast
Ritz Carlton Founder Horst Schulze | PBD #735
That's right.