Horst Schulze

Employee satisfaction, economics, comparison.

The future indicator of business, it had to be above where we were a year ago.

The indicator a year ago was we have already, hypothetically now, a year ago today, we had for the year 1,000 reservations.

Today, I want to have more than 1,000 for the next year.

you understand i beat your prior best i fully get it yeah so so that that was one of them then measurement of course i looked what i looked at what was done what the business from last month did we live up to the budget how are we doing it according to the budget certainly i looked at the economics of course

I looked at the employee satisfaction.

We did only one survey, but it changed slightly by telephone calls from employees coming in and the satisfaction survey for employees changed.

I looked for one question in the employee survey that I insisted to be there that said, would you hire your mother?

Would you recommend your mother to work for our company?

If your mother look for a job, would you recommend that she works for us?

Are you asking me?

That's what I did.

That's right.

If it was possible, would you recommend it?

Everybody understood that.

If they say no, a question.

Yeah, most important question for me.

No, there's 36 questions.

I looked at that one.

But then I looked at the overall satisfaction.