Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
In fact, within 10 feet, we look them in the eye and say, friend, good morning.
Can you do that?
What will you say?
You will say yes.
Well, wait a minute, Patrick.
I'm very serious about that.
You will say yes again.
I just established a new behavior in you for your benefit to be successful.
Timeliness, very important one.
So I will start trying some, but I do that and then orientation, first day of work, which every company does wrong, period.
We didn't do that.
I went to the orientation.
I role-played how to say hello in front of every new hotel and every takeover.
I was the one.
How do I say hello?
Okay, so you're a guest.
Here's a guest coming within 10 feet.
10 feet is the essential moment, but within 10 feet...
They make a decision about you, us you make about them.