Horst Schulze
👤 SpeakerAppearances Over Time
Podcast Appearances
And I delegate you, and here's how our rules, and you go through orientation, here's how we do it.
They learn that the employee is a part of the company, not just working for the company.
They learned that any manager, that every employee works in an environment of belonging and purpose.
Do you understand this, Patrick, I would say?
Belonging and purpose.
So we go through all that.
And then you have the precise numbers.
And every year, the precise budgets numbers.
Everything's clear.
But now I see the customer satisfaction, which was my key.
On the end of the month, I see you are 86%.
But 92 is the minimum standard.
So I call you, Patrick, you know, he said, Horst, no problem working on it.
You will have careful customer service.
You can dig into it.
I don't have it.
I don't look.
I have no time for that.
Was it front desk?