Ian Landsman

Today, we still will have at least usually one a month, but sometimes more of customers coming from on-premise to our cloud solution. And yeah, it's, you know, it's a multi-week operation usually to alter, not pure time, not like 80 hours, but, you know, going back and forth and figuring it all out and they check it and blah, blah. So yeah, it's a big process.

Today, we still will have at least usually one a month, but sometimes more of customers coming from on-premise to our cloud solution. And yeah, it's, you know, it's a multi-week operation usually to alter, not pure time, not like 80 hours, but, you know, going back and forth and figuring it all out and they check it and blah, blah. So yeah, it's a big process.

Yeah, and we have had competitors. I think Kyoko was also an on-premise like us, and then they moved to SaaS, and then they said, that's it, no more on-premise. Spiceworks also said no more on-premise. So people are definitely abandoning the on-premise. But yeah, for us, I just feel like we definitely obviously have a good amount of customers who still use it.

Yeah, and we have had competitors. I think Kyoko was also an on-premise like us, and then they moved to SaaS, and then they said, that's it, no more on-premise. Spiceworks also said no more on-premise. So people are definitely abandoning the on-premise. But yeah, for us, I just feel like we definitely obviously have a good amount of customers who still use it.

Like I said earlier, those are some of our biggest, best customers. Been with us 14 years and pay us $20,000 a year, right? Big accounts for us. And so- Like definitely eliminating that would be tricky if they had to, if I'm forcing them to come up to my cloud or go elsewhere, like some percentage are obviously going to go elsewhere just naturally. So I don't want to do that.

Like I said earlier, those are some of our biggest, best customers. Been with us 14 years and pay us $20,000 a year, right? Big accounts for us. And so- Like definitely eliminating that would be tricky if they had to, if I'm forcing them to come up to my cloud or go elsewhere, like some percentage are obviously going to go elsewhere just naturally. So I don't want to do that.

I could, of course, like you said, just going forward. But again, it's like a lot of like really great customers are in the on-premise. So even though it's only probably 10% of our new business. It's a valuable 10%. And also, I think we haven't done a great job marketing it recently. And that's something I want to actually do better and try to get that actually up a little bit.

I could, of course, like you said, just going forward. But again, it's like a lot of like really great customers are in the on-premise. So even though it's only probably 10% of our new business. It's a valuable 10%. And also, I think we haven't done a great job marketing it recently. And that's something I want to actually do better and try to get that actually up a little bit.

There are interesting trade-offs with on-premise in that it's more support, for sure, because they're just like server issues. And sometimes the support person takes half a day on somebody else's problem, ultimately, that we end up being responsible for helping them. Things like that. But...

There are interesting trade-offs with on-premise in that it's more support, for sure, because they're just like server issues. And sometimes the support person takes half a day on somebody else's problem, ultimately, that we end up being responsible for helping them. Things like that. But...

Um, you know, again, there are a lot, oftentimes much more higher revenue than the day in, day out customer. And they also, there's other little interesting things like they often pay by check or transfer, which costs either nothing or $10 versus cloud customers that often pay by. credit card and costs 5% ultimately and stuff, which went on $10,000, 5% is a lot of money.

Um, you know, again, there are a lot, oftentimes much more higher revenue than the day in, day out customer. And they also, there's other little interesting things like they often pay by check or transfer, which costs either nothing or $10 versus cloud customers that often pay by. credit card and costs 5% ultimately and stuff, which went on $10,000, 5% is a lot of money.

So there are these little other things too, but yeah, that's kind of the reasons. I still think that there's something there.

So there are these little other things too, but yeah, that's kind of the reasons. I still think that there's something there.

And also that I think in general, we're seeing like Elastisearch and databases and a lot of the structural things still are even more so offering on-prem, you know, quote unquote, it might be literally on-prem, it might be in your AWS cloud, but it's your cloud, not our cloud. And so I think there's just still opportunity there that,

And also that I think in general, we're seeing like Elastisearch and databases and a lot of the structural things still are even more so offering on-prem, you know, quote unquote, it might be literally on-prem, it might be in your AWS cloud, but it's your cloud, not our cloud. And so I think there's just still opportunity there that,

I wouldn't want to be totally out of the game, especially because no other help desk software, nobody knew when help desk software was offering it. None of the existing players are offering it who didn't already offer it in the past.

I wouldn't want to be totally out of the game, especially because no other help desk software, nobody knew when help desk software was offering it. None of the existing players are offering it who didn't already offer it in the past.

And so I feel like it is a little bit of a competitive advantage there where it's like we're going up against other poorer solutions than just the intercoms of the world with infinite money. It's like, no, this can be a little niche that we have some advantages in. Yeah.

And so I feel like it is a little bit of a competitive advantage there where it's like we're going up against other poorer solutions than just the intercoms of the world with infinite money. It's like, no, this can be a little niche that we have some advantages in. Yeah.