Ilana

The meeting is always recorded and the outcomes and next steps are documented and followed up on.

Finally, we have a really strong culture of documentation.

I would say that in a remote environment, documentation is really everything.

We use Notion because it's really low friction to adopt literally anyone can create a page, and that acts as our collective memory space.

The downside of Notion and really any other tool, there's no perfect tool for this, is sprawl.

But that's just the trade-off that we're willing to accept in order to improve transparency across the business.

Our motto is always search first, ask questions later.

So being kind also means trying to find the information yourself and not making someone else do the work for you.

If it's not documented, you document it.

So everyone's responsibility is to keep our documentation nice and tidy.

And these slides aren't going to be right, so I'm sorry.

But the next part is about building culture.

And even in a globally distributed company like ours, social connection is still really important.

important.

It's a critical need for us.

And as leaders, it's really important to be deliberate about creating those social connections amongst your teams.

So one thing that we did early on on my team is something called a personal share.

And that's where we had, you know, we had our all hands meetings.

And one person would share something personal about themselves, often like a story about their life.

And what it does is it really helps you connect with that person on a deeper level, understand how their experiences have shaped them, and it builds empathy with your team members.