Irina Gutman

And really, how can we powerfully leverage this technology safely? So we're going to be talking about all of that today. I am so excited for this episode. I've literally been like giddy for it. Irina, thank you so much for coming back. So great to have you.

Thank you, Lauren. Super excited to be here and share with you what's happening in AI world. And as you mentioned, a lot had happened. So in preparation for this episode, I was actually reflecting and thinking, we didn't talk like that long ago.

Thank you, Lauren. Super excited to be here and share with you what's happening in AI world. And as you mentioned, a lot had happened. So in preparation for this episode, I was actually reflecting and thinking, we didn't talk like that long ago.

Thank you, Lauren. Super excited to be here and share with you what's happening in AI world. And as you mentioned, a lot had happened. So in preparation for this episode, I was actually reflecting and thinking, we didn't talk like that long ago.

And when we first started and talked through different types of AI and evolution of AI, I was mentioning that agentic technology is somewhere there on the horizon, but let's just not talk about it yet. Literally a few months later, not only we're talking about it, it is the primary focus for Salesforce, as well as many tech companies.

And when we first started and talked through different types of AI and evolution of AI, I was mentioning that agentic technology is somewhere there on the horizon, but let's just not talk about it yet. Literally a few months later, not only we're talking about it, it is the primary focus for Salesforce, as well as many tech companies.

And when we first started and talked through different types of AI and evolution of AI, I was mentioning that agentic technology is somewhere there on the horizon, but let's just not talk about it yet. Literally a few months later, not only we're talking about it, it is the primary focus for Salesforce, as well as many tech companies.

So very happy to be with you and unpack this very relevant topic.

So very happy to be with you and unpack this very relevant topic.

So very happy to be with you and unpack this very relevant topic.

Amazing. I want to make sure that everyone is caught up to what agentic AI is, because it is different from the generative AI and the predictive AI. So can you just really quickly define those different types of AI and where we are today?

Amazing. I want to make sure that everyone is caught up to what agentic AI is, because it is different from the generative AI and the predictive AI. So can you just really quickly define those different types of AI and where we are today?

Amazing. I want to make sure that everyone is caught up to what agentic AI is, because it is different from the generative AI and the predictive AI. So can you just really quickly define those different types of AI and where we are today?

Absolutely. Yes. Let's get down to the definition and kind of bring everyone up to speed. Let's start with predictive AI, which probably been around for longer than all the other AIs. And the definition is literally in the name for all those technology categories. Predictive AI focuses on making predictions based on data, based on rule, and based on the structure that we provided with.

Absolutely. Yes. Let's get down to the definition and kind of bring everyone up to speed. Let's start with predictive AI, which probably been around for longer than all the other AIs. And the definition is literally in the name for all those technology categories. Predictive AI focuses on making predictions based on data, based on rule, and based on the structure that we provided with.

Absolutely. Yes. Let's get down to the definition and kind of bring everyone up to speed. Let's start with predictive AI, which probably been around for longer than all the other AIs. And the definition is literally in the name for all those technology categories. Predictive AI focuses on making predictions based on data, based on rule, and based on the structure that we provided with.

A good example in using Salesforce example would be lead sales lead qualifications. will give all the necessary rules, information, and data to predictive AI. Using that information, it would categorize and qualify the leads and put it in the priority category for salesperson to focus on.

A good example in using Salesforce example would be lead sales lead qualifications. will give all the necessary rules, information, and data to predictive AI. Using that information, it would categorize and qualify the leads and put it in the priority category for salesperson to focus on.

A good example in using Salesforce example would be lead sales lead qualifications. will give all the necessary rules, information, and data to predictive AI. Using that information, it would categorize and qualify the leads and put it in the priority category for salesperson to focus on.

Or case qualification, when again, using a set of rules, AI would qualify and classify various cases for the service agent to work on. Now moving on to a generative AI. Again, the definition is in the name. It generates dynamic content.