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Irina Gutman

๐Ÿ‘ค Speaker
471 total appearances

Appearances Over Time

Podcast Appearances

Experts of Experience
The Art of Conversation Design for AI Agents

But those that are a bit more of a skeptics or have a more of like an enterprise or industry where it's harder to introduce, to help them handle those objectives and show them how this technology could be really helpful is very rewarding. The other thing that I'm excited about is when I talk to my innovation team, I'm constantly blown away. I'm like, what? We can do that?

Experts of Experience
The Art of Conversation Design for AI Agents

But those that are a bit more of a skeptics or have a more of like an enterprise or industry where it's harder to introduce, to help them handle those objectives and show them how this technology could be really helpful is very rewarding. The other thing that I'm excited about is when I talk to my innovation team, I'm constantly blown away. I'm like, what? We can do that?

Experts of Experience
The Art of Conversation Design for AI Agents

This is not science fiction. You actually build it? And it is amazing how they take capability of Salesforce AI product and turn it into the solution that elevates customer experience to a new level.

Experts of Experience
The Art of Conversation Design for AI Agents

This is not science fiction. You actually build it? And it is amazing how they take capability of Salesforce AI product and turn it into the solution that elevates customer experience to a new level.

Experts of Experience
The Art of Conversation Design for AI Agents

This is not science fiction. You actually build it? And it is amazing how they take capability of Salesforce AI product and turn it into the solution that elevates customer experience to a new level.

Experts of Experience
The Art of Conversation Design for AI Agents

I mean the opportunity like you said that word came up a lot the opportunity at play is immense but it is almost so big that it is scary of, I mean, it's a lot of change and it's a lot of change happening really quickly. And I could not agree with you more that there's, you know, the, the skeptics in, in the room, I mean, we should all be skeptical to some extent.

Experts of Experience
The Art of Conversation Design for AI Agents

I mean the opportunity like you said that word came up a lot the opportunity at play is immense but it is almost so big that it is scary of, I mean, it's a lot of change and it's a lot of change happening really quickly. And I could not agree with you more that there's, you know, the, the skeptics in, in the room, I mean, we should all be skeptical to some extent.

Experts of Experience
The Art of Conversation Design for AI Agents

I mean the opportunity like you said that word came up a lot the opportunity at play is immense but it is almost so big that it is scary of, I mean, it's a lot of change and it's a lot of change happening really quickly. And I could not agree with you more that there's, you know, the, the skeptics in, in the room, I mean, we should all be skeptical to some extent.

Experts of Experience
The Art of Conversation Design for AI Agents

I think it's healthy to have a little bit of that.

Experts of Experience
The Art of Conversation Design for AI Agents

I think it's healthy to have a little bit of that.

Experts of Experience
The Art of Conversation Design for AI Agents

I think it's healthy to have a little bit of that.

Experts of Experience
The Art of Conversation Design for AI Agents

Um, but, but you should talk to my responsible AI team. No skeptics there.

Experts of Experience
The Art of Conversation Design for AI Agents

Um, but, but you should talk to my responsible AI team. No skeptics there.

Experts of Experience
The Art of Conversation Design for AI Agents

Um, but, but you should talk to my responsible AI team. No skeptics there.

Experts of Experience
The Art of Conversation Design for AI Agents

I love it. I love it. But this is changing whether we like it or not. So let's jump on. Let's jump on the bandwagon. Actually, now that you bring up responsible AI, since we do have a couple minutes left, I do want to talk, just touch on that a little bit around... What does it mean to be responsible with AI? Because it's a little bit feeling like the Wild West out there.

Experts of Experience
The Art of Conversation Design for AI Agents

I love it. I love it. But this is changing whether we like it or not. So let's jump on. Let's jump on the bandwagon. Actually, now that you bring up responsible AI, since we do have a couple minutes left, I do want to talk, just touch on that a little bit around... What does it mean to be responsible with AI? Because it's a little bit feeling like the Wild West out there.

Experts of Experience
The Art of Conversation Design for AI Agents

I love it. I love it. But this is changing whether we like it or not. So let's jump on. Let's jump on the bandwagon. Actually, now that you bring up responsible AI, since we do have a couple minutes left, I do want to talk, just touch on that a little bit around... What does it mean to be responsible with AI? Because it's a little bit feeling like the Wild West out there.

Experts of Experience
The Art of Conversation Design for AI Agents

And how can organizations approach this in a responsible way so they don't have a lawsuit on their door next week?

Experts of Experience
The Art of Conversation Design for AI Agents

And how can organizations approach this in a responsible way so they don't have a lawsuit on their door next week?

Experts of Experience
The Art of Conversation Design for AI Agents

And how can organizations approach this in a responsible way so they don't have a lawsuit on their door next week?