Jack Recider

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Yeah, sure, of course. I won't use your voice. Okay, listen. Come closer, come closer. This is a forbidden interview. The powers that be do not want this guy telling you his story. So I got to do my part and keep him a secret. But I want to tell you this story so bad. So what you heard there was a voice actor.

Yeah, sure, of course. I won't use your voice. Okay, listen. Come closer, come closer. This is a forbidden interview. The powers that be do not want this guy telling you his story. So I got to do my part and keep him a secret. But I want to tell you this story so bad. So what you heard there was a voice actor.

And he's just going to be reading the transcript for you of the interview I did with him. But the other thing is, I've got to conceal this guy's name. So we're just going to make up a name and call him Fazal.

And he's just going to be reading the transcript for you of the interview I did with him. But the other thing is, I've got to conceal this guy's name. So we're just going to make up a name and call him Fazal.

Fazal would answer the phones all day in a call center. He'd sit at a computer, put his headset on, and wait for a call. And when one would come in, he'd see on the screen what company this person is calling about. And he would handle customer support for a handful of different companies. Customers would ask about their account or trouble with their service.

Fazal would answer the phones all day in a call center. He'd sit at a computer, put his headset on, and wait for a call. And when one would come in, he'd see on the screen what company this person is calling about. And he would handle customer support for a handful of different companies. Customers would ask about their account or trouble with their service.

And because he knew English and could speak clearly, he was pretty good at doing this call center work.

And because he knew English and could speak clearly, he was pretty good at doing this call center work.

Exact's website says they're a leader in IT globally. And it looks like it's a very impressive company. I mean, they've got a recruitment video. Here, let's take a listen to this.

Exact's website says they're a leader in IT globally. And it looks like it's a very impressive company. I mean, they've got a recruitment video. Here, let's take a listen to this.

A whole group of them applied to work at EXACT and they all got the job. It was a much better place than where they were used to. They were in a six-story building and the pay was much better.

A whole group of them applied to work at EXACT and they all got the job. It was a much better place than where they were used to. They were in a six-story building and the pay was much better.

He was answering calls, helping students out with the stuff they needed. But it was also commission-based. Basically, he'd be sitting around waiting for a phone to ring. And if somebody were to call and ask about, like, a program at the school, he was supposed to try to get them to sign up for classes. And if he could, he'd get some extra money from making the sale.

He was answering calls, helping students out with the stuff they needed. But it was also commission-based. Basically, he'd be sitting around waiting for a phone to ring. And if somebody were to call and ask about, like, a program at the school, he was supposed to try to get them to sign up for classes. And if he could, he'd get some extra money from making the sale.

Fazal talked to his boss and was like, how come these other teams are making so much more money than I am? Is there a way that I can get a better client or something? So his boss says,

Fazal talked to his boss and was like, how come these other teams are making so much more money than I am? Is there a way that I can get a better client or something? So his boss says,

There is something here. We have a brand new client. It just came on board. And they're called Bayview. No, Bayville. Bay City University. Yeah, Bay City University. That sounds good. They're the same kind of thing that you've been doing. You've got to help students with their online classes.