Jacqueline

And my social security number. Just kidding.

So I know we talked, yes, last night, which you obviously remember, and a couple other people from your team, we talked about this issue, that my number one constraint probably isn't our cancellation rate, but it is something that I'm really perplexed about and want to at least go back with a little bit of something to share with my team about. Sure. So our cancellation rate is a little over 30%.

So I know we talked, yes, last night, which you obviously remember, and a couple other people from your team, we talked about this issue, that my number one constraint probably isn't our cancellation rate, but it is something that I'm really perplexed about and want to at least go back with a little bit of something to share with my team about. Sure. So our cancellation rate is a little over 30%.

So I know we talked, yes, last night, which you obviously remember, and a couple other people from your team, we talked about this issue, that my number one constraint probably isn't our cancellation rate, but it is something that I'm really perplexed about and want to at least go back with a little bit of something to share with my team about. Sure. So our cancellation rate is a little over 30%.

And this past year, we've lost like a million dollars because people made appointments, confirmed them, and they didn't show up. So if you have any insight on what we could do to start improving that, I would be really grateful.

And this past year, we've lost like a million dollars because people made appointments, confirmed them, and they didn't show up. So if you have any insight on what we could do to start improving that, I would be really grateful.

And this past year, we've lost like a million dollars because people made appointments, confirmed them, and they didn't show up. So if you have any insight on what we could do to start improving that, I would be really grateful.

Yeah. Well, we call and confirm their appointment a week in advance. And then we call and remind them again three days in advance. And then we call them and text them again a day before. And they'll say, yeah, I'm going to be there. And then two o'clock comes and they don't show up.

Yeah. Well, we call and confirm their appointment a week in advance. And then we call and remind them again three days in advance. And then we call them and text them again a day before. And they'll say, yeah, I'm going to be there. And then two o'clock comes and they don't show up.

Yeah. Well, we call and confirm their appointment a week in advance. And then we call and remind them again three days in advance. And then we call them and text them again a day before. And they'll say, yeah, I'm going to be there. And then two o'clock comes and they don't show up.

Okay.

Okay.

Okay.

It's now time for your weekly detox with Tom Schwartz.

It's now time for your weekly detox with Tom Schwartz.

Yeah.

Yeah.

Yes.

Yes.

Detoxification complete.