James Chandler

They do the bit about technology.

He was comparing the rise of AI to other technological shifts that we've seen.

Computer revolution, mobile, e-com, all that sort of stuff.

Exactly the same happened.

There is this real backlash where people are being very vocal with incredible figures like Eric Schmidt about how they feel about AI.

So it is not a slam dunk that young people are all kind of happy, clappy and all embracing about this stuff.

They see it as a real threat and they're letting people know.

Yeah, this is data from Ofcom.

They track all the usage around the internet of everyone in the UK.

Better digital literacy is being linked to, which I think is a really, really positive thing.

People who understood AI, they're saying, tended to form better when they're spotting things like scams or fake profiles or just content that's misleading.

Deepfakes and that kind of AI-generated stuff, misinformation, fake news...

That is increasing this distrust people have in online, which I guess is kind of which I guess is no surprise, but people are getting a bit more savvy about spotting it.

Other highlights within their algorithmic recommendations.

That's effectively how your Spotify feed is working or how Amazon suggests things to you or how you get ads on some of these social platforms.

Those things and AI really have reshaped how people are using the Internet online.

And we know this, you know this from your own usage, all the people that we talk to.

AI is becoming this kind of one stop shop where I have a question or I needed to do something.

I will go to chat or to Claude or to Gemini.

It will give me the answer.