James Davies

We share in the successes.

We share in the losses.

All together, it's really a family-oriented style business.

And we've had a lot of success there.

And we're blessed that a lot of our employees have been here for 15 plus years, which is unheard of in the tech business.

I think of scale from a number of different lenses.

The first one that comes to mind is our product itself and how it scales for our customers.

Again, one of our customers is the Department of Defense in the US.

So they've got lots of users.

And so can the product scale?

And so luckily, I feel really comfortable with that, just given that our founders focused on scalability from the beginning and his engineering background.

So we have that one covered.

Word becomes somewhat...

Not problematic, but difficult for us as a business to scale as each of our customers does something quite differently.

So each of them have different integrations to different tools and different user experiences that they're building and managing, keeping them on the latest releases, especially when they are customers typically are installing our software into their own environments, given their security concerns and the different systems are integrating with.

And so what we've been trying to do is just standardize as much as possible the way that we implement our software, putting together best practices, enforcing some of those best practices in the tool to help us scale so that we don't have to hire another person every time we add a customer, which is certainly not the case.

But we recognize if we kept going down the road that we were with everyone's bespoke, that we wouldn't be able to scale.

So it's something that we actively address by mostly standardization, some product changes.

to reduce headaches so that our customers can stay on latest versions of our tool, even though they can build their own worlds on top of our tool.

It's an easy one for me, but it is one I touched on already.