James King

People are more comfortable with their own device.

I know we talked about this prior, is a lot of people, how many folks are calling, how do I use my phone when they get a new phone from Verizon, AT&T?

They're not.

They play with it.

They mess around with it because they're comfortable.

It's their device.

Germs, all that stuff.

I'm not even going to jump into that part, but they're comfortable.

But you throw a touch panel in front of them, they think it's alien language because it's not theirs.

They're not comfortable with it.

It could have the identical interface as their phone, and they're going to not want to touch the touch panel.

They're afraid they're going to break it.

So like I said, pros and cons to both ways.

My gut is dedicated because I want to be able to go in and verify that room is working 100% before anyone goes in that room.

My reaction, I have thought about this for a long time.

And my thought is because you look at our device, if I break my phone, it impacts me.

Mm-hmm.

Also, if I break my phone, I don't have egg on my face.

Only I know if my phone is broken.

Maybe I report, hey, yeah, my phone's broken.