Jan

In anderen Fällen kriegst du eine Telefonnachricht und sagst, hey Tim, nächste Woche Demo, nächste Woche Dienstag, show up for a demo. Und dann ist es ein bisschen mehr unstructured. Also in einer Form gibt es einen Request-Prozess. Was würdest du empfehlen, wenn jemand sucht, so eine Funktion zu erzeugen?

Welche Kommunikationskanäle würdest du empfehlen, die für diese Team-Interface verfügbar sind?

Welche Kommunikationskanäle würdest du empfehlen, die für diese Team-Interface verfügbar sind?

Das ist ein faszinierender Punkt. Der Moment, in dem Sie einen weiteren Rollen vorstellen, richtig? Ja, wir haben über die Business-Skalabilität von Pre-Sales gesprochen. Ja, ich versuche, mit Verkäufern und so weiter zu leveln. But it also introduces friction between AEs and SEs.

Das ist ein faszinierender Punkt. Der Moment, in dem Sie einen weiteren Rollen vorstellen, richtig? Ja, wir haben über die Business-Skalabilität von Pre-Sales gesprochen. Ja, ich versuche, mit Verkäufern und so weiter zu leveln. But it also introduces friction between AEs and SEs.

What you're saying is, it also introduces friction between SE and the SE support function, even though, of course, we are all supposed to pull into the same direction.

What you're saying is, it also introduces friction between SE and the SE support function, even though, of course, we are all supposed to pull into the same direction.

Now, you said the first purpose of the request process was also to prioritize accordingly. I mean, having been an SE-Leader myself, I'm looking at the number of requests I got from the sales team to my team.

Now, you said the first purpose of the request process was also to prioritize accordingly. I mean, having been an SE-Leader myself, I'm looking at the number of requests I got from the sales team to my team.

And for me, it was quite clear, if there is a request for support, I would look at the opportunity, I would look at the size, I would look at sort of the maturity of the customer and so on and then judge based, okay, are we prioritizing this or are we putting this further down and we are focusing on other things?

And for me, it was quite clear, if there is a request for support, I would look at the opportunity, I would look at the size, I would look at sort of the maturity of the customer and so on and then judge based, okay, are we prioritizing this or are we putting this further down and we are focusing on other things?

Was waren, sagen wir mal, die internen Qualifikationskriterien, also zu sagen, die Sie ausgesucht haben, um zu priorisieren, ob ein SE-Support identisch oder unterschiedlich ist?

Was waren, sagen wir mal, die internen Qualifikationskriterien, also zu sagen, die Sie ausgesucht haben, um zu priorisieren, ob ein SE-Support identisch oder unterschiedlich ist?

Was so lustig ist, die Symptome, die Sie beschreiben, sind genau die gleichen Symptome, wenn wir über AE und SE-Kollaboration sprechen. You agreed on a demo next week, Tuesday, and you're giving me your discovery notes. And maybe you did a really good job. Could be the case, right? And based on that, I would take two weeks to actually build something meaningful together.

Was so lustig ist, die Symptome, die Sie beschreiben, sind genau die gleichen Symptome, wenn wir über AE und SE-Kollaboration sprechen. You agreed on a demo next week, Tuesday, and you're giving me your discovery notes. And maybe you did a really good job. Could be the case, right? And based on that, I would take two weeks to actually build something meaningful together.

And we have literally like three days.

And we have literally like three days.

It's so funny how, I mean, I think it's also a good indicator. Sometimes it's good to look into the mirror and wonder whether what you're complaining about is not something that you actually behave yourself sometimes with.

It's so funny how, I mean, I think it's also a good indicator. Sometimes it's good to look into the mirror and wonder whether what you're complaining about is not something that you actually behave yourself sometimes with.

So now I was coming from the communication channels and the first thing you said was, hey, of course, there is sort of like a formal way to lock the request and then the SE support team will prioritize and so on. We talked about it. Waren es auch andere Kanäle, die mit deinem Team verfügbar waren, wie zum Beispiel ein Slack-Kanal, wo du eine kurze Frage stellen konntest?