Jason Hill

I've lost a lot of money building stuff that, you know, we ripped down. Very costly mistakes right off the bat. I would say building too many features that were not really needed for the size of the app at the time. I'll use an example. Owl had about a 40 to 50% missed call ratio. And when we looked at why is because we used a call system that sent a notification and the notification would ring.

I've lost a lot of money building stuff that, you know, we ripped down. Very costly mistakes right off the bat. I would say building too many features that were not really needed for the size of the app at the time. I'll use an example. Owl had about a 40 to 50% missed call ratio. And when we looked at why is because we used a call system that sent a notification and the notification would ring.

I've lost a lot of money building stuff that, you know, we ripped down. Very costly mistakes right off the bat. I would say building too many features that were not really needed for the size of the app at the time. I'll use an example. Owl had about a 40 to 50% missed call ratio. And when we looked at why is because we used a call system that sent a notification and the notification would ring.

And the problem is when we look at Apple, they went the other direction with notifications where you could silence notification. You go on do not disturb mode easier. We try to educate everyone that when you went available to take calls, make sure your ringer was on and your notifications were on.

And the problem is when we look at Apple, they went the other direction with notifications where you could silence notification. You go on do not disturb mode easier. We try to educate everyone that when you went available to take calls, make sure your ringer was on and your notifications were on.

And the problem is when we look at Apple, they went the other direction with notifications where you could silence notification. You go on do not disturb mode easier. We try to educate everyone that when you went available to take calls, make sure your ringer was on and your notifications were on.

And no matter how hard we try to educate people how to do it and even sending them an email saying, hey, you missed 50% of your calls. Can you make sure the next time you make yourself available to turn these on? It didn't work. They didn't have enough skin in the game to care. So we had people that missed 20 calls and took six calls.

And no matter how hard we try to educate people how to do it and even sending them an email saying, hey, you missed 50% of your calls. Can you make sure the next time you make yourself available to turn these on? It didn't work. They didn't have enough skin in the game to care. So we had people that missed 20 calls and took six calls.

And no matter how hard we try to educate people how to do it and even sending them an email saying, hey, you missed 50% of your calls. Can you make sure the next time you make yourself available to turn these on? It didn't work. They didn't have enough skin in the game to care. So we had people that missed 20 calls and took six calls.

That doesn't look very good from a data perspective and it creates a very bad environment for new users. New users would come in and call two, three people and they didn't pick up. And that's the core of the app. Calling someone that says they're available, right? They should pick up 90% of the time. I think I didn't address that issue early enough and we let it run for a long time.

That doesn't look very good from a data perspective and it creates a very bad environment for new users. New users would come in and call two, three people and they didn't pick up. And that's the core of the app. Calling someone that says they're available, right? They should pick up 90% of the time. I think I didn't address that issue early enough and we let it run for a long time.

That doesn't look very good from a data perspective and it creates a very bad environment for new users. New users would come in and call two, three people and they didn't pick up. And that's the core of the app. Calling someone that says they're available, right? They should pick up 90% of the time. I think I didn't address that issue early enough and we let it run for a long time.

And thankfully we fixed that.

And thankfully we fixed that.

And thankfully we fixed that.

had to overhaul the entire calling mechanism in the app and now it works through a whole different system where your phone could be on sleep mode and it rings like a regular phone call and you swipe if you have an apple device and it picks up and that was the best thing that we updated because now our missed calls are really in the low teens and the missed calls are typically when they pick up another call so they can't take the owl call for example

had to overhaul the entire calling mechanism in the app and now it works through a whole different system where your phone could be on sleep mode and it rings like a regular phone call and you swipe if you have an apple device and it picks up and that was the best thing that we updated because now our missed calls are really in the low teens and the missed calls are typically when they pick up another call so they can't take the owl call for example

had to overhaul the entire calling mechanism in the app and now it works through a whole different system where your phone could be on sleep mode and it rings like a regular phone call and you swipe if you have an apple device and it picks up and that was the best thing that we updated because now our missed calls are really in the low teens and the missed calls are typically when they pick up another call so they can't take the owl call for example

or we have an automated feature that puts them active automatically. We call it office hours. And sometimes they forget that they have it on. So I would say definitely building features in the wrong order was one of the biggest mistakes that we had. And then we had to tear it down and rebuild it. Am I sad about it? No, I think it's natural.

or we have an automated feature that puts them active automatically. We call it office hours. And sometimes they forget that they have it on. So I would say definitely building features in the wrong order was one of the biggest mistakes that we had. And then we had to tear it down and rebuild it. Am I sad about it? No, I think it's natural.